Part-Time Patient Coordinator at Yenne & Schofield Orthodontics bei Specialty Dental Brands

Description

Patient Coordinator
Location: Salem, OR – Have a Great Smile (160 Ramsgate Square, Suite 100, Salem, OR 97302)
Reports To: Office Manager

Position Overview:
The Patient Coordinator is the welcoming face of our practice and plays an essential role in ensuring a positive patient experience. This position manages front desk responsibilities, assists with scheduling and insurance, and supports smooth communication between patients and the orthodontic team.

Responsibilities:

• Greet patients and families warmly upon arrival and departure.
   
• Manage check-in and check-out processes, including paperwork and updating patient records.
   
• Verify insurance eligibility, explain coverage details, and assist with pre-authorizations.
   
• Schedule, confirm, and follow up on patient appointments.
   
• Collect and record payments; post them accurately in the system.
   
• Communicate treatment and financial information clearly to patients.
   
• Collaborate with clinical and financial staff to ensure smooth office operations.
   
• Maintain a clean, organized, and professional front desk and waiting area.
   
• Handle patient information in compliance with HIPAA and office policies.
   

Qualifications:

• High school diploma or equivalent required; additional education in healthcare or business preferred.
   
• 1–2 years of customer service experience, ideally in dental, medical, or orthodontic settings.
   
• Excellent communication and interpersonal skills.
   
• Detail-oriented with strong organizational and multitasking abilities.
   
• Proficient with computers and practice management software.
   
• Professional, friendly, and patient-focused demeanor.