Pre-Certification Procedure Scheduler bei ORTHOCINCY

Description

FLSA Status: Non Exempt

Supervisor: Clinical Manager

Responsible for pre-certifying surgeries and tests.

Essential Job Functions:

• Handle all aspects of scheduling patients’ testing, surgeries (post and pre-op), and procedures including insurance pre-authorization.
• Maintain/update physician(s) schedules and calendar(s).
• Provides patient education per provider protocol.
• Establish and maintain effective working relationships with patients, providers, and co-workers.
• Establish and maintain effective working relationships with external contacts regarding procedure equipment required by the provider.
• Maintain patient information in an electronic health records and practice management system.
• Answer messages, emails, and/or voice mails in a timely manner.
• Compliance with HIPAA guidelines.
• Performs other duties that may be necessary or in the best interest of the practice.

Requirements

Education/ Experience:

• High school diploma or equivalent required.
• Medical certification required and two to five years’ experience as a Medical Assistant preferred.
• CPR/AED and First Aid Certification preferred.

Other Requirements: Schedules will change as department needs change, including overtime and weekends. Travel as needed.

Knowledge:

• Knowledge of customer service principles and techniques.
• Knowledge of electronic health records and practice management systems.
• Knowledge of HIPAA guidelines.
• General knowledge of insurance guidelines.

Skills:

• Strong interpersonal skills.
• Strong critical thinking skills.
• Strong customer service skills.
• Strong teamwork skills.

Abilities:

• Ability to project a pleasant and professional image.
• Ability to proactively plan, prioritize, and complete tasks.
• Ability to demonstrate compassion while caring for others
• Ability to analyze situations and respond appropriately.

Equipment Operated: Standard office equipment.

Work Environment: Medical office.

Mental/Physical Requirements: Involves sitting approximately 90 percent of the day. Repetitive data entry.