Manager - Digital Product Solution Designer bei American Express

 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise. This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.

As a Manager this individual will be responsible for leading solutioning for projects spanning our Enterprise Objectives, including transformations, innovations, proof of concepts, migrations, etc. This role will help define and build the future of our ecosystem by creating solutions, architecture, project plans and roadmaps across the Eligibility Engagement Ecosystem. In this role you will be a part of the Martech Transformation using Adobe CDP suite. This team plays a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. You will partner with colleagues in Product, Engineering, and Business. You will work closely with Marketers, Data Analysts, Technical Architects, and Product Owners on the creation and delivery of Features. This individual will be responsible for creating and presenting updates and roadmaps to leadership on a regular cadence.

This individual will run Stakeholder and Leadership Communications, escalating potential roadblocks, tracking milestones, identifying and documenting issues, and celebrating successes. Success in this role will be directly related to the individual’s ability to effectively engage, learn, and deliver high quality solutions while working with a large and diverse set of stakeholders and team members. An ideal candidate will be interested in product solutions design, technology modernization, and Mar-Tech Products. The candidate should be a quick-learner, curious problem solver and adept at working in a fast-paced environment.

This individual will be responsible for identifying and translating needs into actionable artifacts that truly meet the business needs. This individual will conduct full lifecycle activities that include discovery to identify business needs, requirements analysis and design using SAFE/Agile methodology.

 

Essential Responsibilities:

•             Collaborate and communicate across multiple VP groups and stakeholders.

•             Work closely with technical architects to form a solution for internal projects and capabilities.

•             Identify gaps/pain points in marketing process flow and capabilities and translate into actionable features.

•             Collaborate across the business to uncover true business needs and ensure solutions effectively and scalable to achieve desired outcomes.

•             Partner with key stakeholders to identify and document needs.

•             Create and manage documentation at project level.

•             Collaborate with cross-functional teams, including marketing, Marketing operations, Design, Engineering, DevOPS, Info security.

•             Ability to contribute to overall MarTech product design, roadmap & work in partnership with key stakeholders at local and global to launch new functionalities and feature enhancements, aligned to product OKRs

•             Contribute to the creation of Rally/JIRA/Confluence artifacts for development teams.

•             Assign and coordinate dev requirements with Product Owner teams.

•             Be creative thinker, able to re-envision existing processes to support new product development and product improvements.

 

Education/Experience:

•             Bachelor’s Degree (or higher) - required

•             Minimum 5 years’ experience working in a Financial and/or Professional Services Firm – required

•             Experience with Agile methodologies (certification preferred) – required

Minimum Qualifications

•             Critical thinking skills with a willingness to challenge the status quo – required.

•             Project Management skills - required.

•             Strong leadership skills – required.

•             Excellent communication skills (verbal and written) – required.

•             Ability to work independently and as part of a team – required.

•             Strong desire to learn new systems/software applications – required.

•             Experience with Customer Data Platforms & related tool sets, e.g. Adobe CDP, Journey Optimizer, Workfront, Salesforce Data Cloud, Marketing Cloud, mParticle, Segment. -required

•             Self-motivated/self-directed/self-learner – required.

•             Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines -required.

•             Ability to translate technical terminology to business partners and business requirements to technology partners-required.

Preferred Qualifications

•             Strong analytical skills including ability to gather and interpret various types of data – preferred.

•             Knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.

•             Analytics expertise – preferred

•             Experience with compliance, privacy, risk, legal and audit procedures – preferred

•             Experience writing Features, User Stories and Tasks in Confluence and/or Jira - preferred.

•             Experience in Agile software development process such as Scrum. SAFe training and certification a plus.

 

%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ESalary Range: %2490,000.00 to %24165,000.00 annually + bonus + benefits%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones%27 physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3ECareer development and training opportunities%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EFor a full list of Team Amex benefits, visit our %3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3EColleague Benefits Site%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EUS Job Seekers - Click to view the “%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3EKnow Your Rights%3C/u%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: %3C/span%3E%3Ca style=%22color:#0563c1;%22 target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.eeoc.gov/poster%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3E%3Cu%3Ehttps://www.eeoc.gov/poster%3C/u%3E%3C/span%3E%3C/a%3E%3C/p%3E%3Cp class=%22MsoNoSpacing%22%3E%3Ca name=%22OLE_LINK7%22%3E%3Cspan style=%22color:black;font-family:Arial, Helvetica, sans-serif;font-size:16px;%22%3EEmployment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/a%3E%3C/p%3E
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