Product Analyst - Dispatch bei Tyler Technologies
Tyler Technologies · Latham, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Latham
Description
Responsibilities
- Analyze Transportation Data: Mine and interpret dispatch data (e.g. ridership trends, route efficiency, on-time performance, safety incidents) and user feedback to identify opportunities for product improvement.
- Collaborate Across Teams: Work closely with district transportation directors, managers at transportation contractors, leaders at alternative transportation companies, bus drivers, parents, and internal teams (engineering, product, support) to gather requirements and refine solutions.
- Define Product Requirements: Translate insights into user stories, clear product requirements and prioritize enhancements. Consider regulatory requirements and real-world constraints in K-12 transportation when shaping features.
- Develop Metrics and Reports: Solicit feedback and design dashboards and reports tracking key performance indicators (KPIs) such as on-time rates, average ride time, fuel usage, and cost per trip. Present findings and recommendations to internal stakeholders to shape product strategy.
- Support Product Lifecycle: Assist in testing and rollout of new dispatch features to early adopters. Contribute to roadmap planning by providing data-driven input on launch strategies, user training, and post-launch evaluation.
- Champion User Needs: Serve as the voice of school bus dispatchers and administrators. Gather and synthesize customer feedback (through surveys, interviews, and usage data) to guide iterative product improvements.
- Stay Informed: Keep up with trends in K-12 transportation, routing technology, and safety regulations. Leverage best practices (such as AI-based route optimization and predictive analytics to help shape a next-generation dispatch platform.
Qualifications
- Bachelor’s degree in computer science or related fields, or experience as an engineer, data analyst, product owner, or technical project manager
- A minimum of 2 years of experience in software or related experience including but not limited to writing and documenting client specifications.
- Experience working with exec-level stakeholders and cross-functional partners to set and communicate product strategy.
- Strong planning and organizational skills involving the ability to manage multiple work tasks effectively.
- Strong interpersonal and communication skills involving communicating technical and non-technical information in writing and verbally.
- Basic knowledge and experience with data modeling, relational databases concepts, and understanding SQL queries.
- Ability to work independently as well as collaborate in a team as well as across functional groups.
- Experience using Agile development processes.
- Ability to be effective in a fast-paced environment.
- Must be able to travel if requested.
- Experience in K-12 education or student transportation (knowledge of bus routing, scheduling software, or district operations).
- Familiarity with GIS/mapping tools and route optimization concepts (AI-driven routing, telematics, etc.).
- Understanding of transportation regulations and safety standards at the federal or state level.
- Advanced degree (MS/MBA) or certifications in data analysis or product management