Deputy Manager- OTC National Collection bei Johnson Controls

At Johnson Controls, we are passionate about making a positive impact on the lives of people all over the world. How do we do this? By working together on holistic solutions for smarter buildings and cities today and tomorrow. By protecting people and the environment. By giving back in the communities we live in. By solving today’s challenges while constantly asking ‘what’s next?’ So, what’s next in your future?

Create your next opportunity and join us as a Collection Analyst to our Order to Cash department, Gurgaon, India.

By joining Johnson Controls, you’ll be part of a team that plays an essential role in helping to create a safe, comfortable, and sustainable world. As a globally diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 130,000 employees work to create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to create smart cities and communities. 

We are committed to helping our customers win and creating greater value for all our stakeholders in everything that we do.

What will you do?

Collections & Closed Loop team works to maximize the timely payment collection from customers. They make it through an effective management of emailed & telephonic queries. This team works to keep our Past dues to a minimum through rigorous follow up

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How will you do it?

• Responsible for collection activities related to a broad cross section of Johnson Controls customer portfolios
• Analyze accounts and set targets - Collection plan / strategy at the beginning of month
• Responsible for performing collection activities on active customers in allocated portfolio to drive past due, dispute and unapplied cash reduction.
• Manage Collection processes, provide early stage customer service and, where necessary, raise cases involving customer complaints
• Co-ordination with customers and cash application team for remittance advise.
• Support other finance operations by providing and receiving information from customers regarding invoicing, collection and cash application.
• Account reconciliation - follow up with sales team and review open points and request customer master team to update system.
• Manage and request/enter Adjustments, Promise to Pay/ Deductions / Payment Plans / Write Off’s
• Advise on issuing Dunning Letters and/or Legal Proceedings for uncollected receivables.
• Maintain call logs and expected payment dates using your daily interactions with customers to encourage timely payment, as well as proactive contact on non-due invoices.
• Analyze aging debt reports and initiate calls to, as well as receive calls from customers

What we look for?

• Graduate / Postgraduate / Master’s Degree in any stream
• Proficient in both verbal and written business communications
• 6 - 9 Years of experience required in North America Collections process.
• Systems knowledge in ERPs ( BaaN, Great Plains & SAP) .
• Proficiency in MS Excel and Collections Tools like GetPaid, Contact Tool, High Radius will be preferred.
• Excellent customer service, business communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines