Property Advisor bei PropHero

PROPERTY ADVISOR

PropHero, the AI & data-powered platform simplifying property investment, is on a fast-track to success! Backed by global VCs and founded by McKinsey Alumni, we're expanding our team constantly. Are you a detail-oriented professional with strong organizational skills? Join us in a transparent, respectful, and flexible work environment, surrounded by ambitious and good vibes individuals driving change. At PropHero, we're building the property investment future. If you're ready to contribute to our vision of making property investment as simple as investing in shares or ETFs, we want you on our team!

How will you contribute to PropHero?

Your mission will be to deliver the best client outcome and experience on their end-to-end property investment journey with PropHero.  In other words, you will help our clients find the best investment property and have a fantastic experience with PropHero. You will be responsible for supporting a portfolio of clients to accomplish their property investment objectives via the PropHero methodology across the end-to-end investing process, while delivering the best client experience at all steps.

Your success in this mission will be stellar if you succeed in the following areas: (Tasks and Responsibilities)

• Onboards clients to PropHero, providing them with information on the PropHero methodology and process and understanding their investment objectives
• Communicates regularly with the client via the appropriate channels (instant chat, email and/or phone/video call)
• Resolves all client queries actively, promptly and with high energy, keeping them updated through the process
• Conducts analysis on the client portfolio to understand the client lifecycle, and decide the appropriate next steps for each client.
• Studies the property market and properties using the PropHero methodology to gain a well-rounded understanding of the opportunities, before presenting them to clients
• Helps the supply team prioritize and refine their property search, to land investments that best match our clients, with the highest probability of closing
• Shares and discusses facts and research about the market, area/suburb, and properties to educate and upskill clients, supporting their decision process
• Presents property opportunities to clients, bringing the PropHero facts and analysis to life on why the opportunity is a good option for the client and helps them to decide.

What will make you succeed with us? (Skills required)

• 3+ years experience in a client facing or client service role, ideally in Spanish real estate. Client, client, client. Strong track record of delivering top client outcomes and experience. Demonstrates passion and strong innate drive to help clients achieve their objectives and has the best experience along the way. Appreciates each client’s specific background, culture and context. This role is all about the client!
• Based in Madrid.
• Creative Vision and Criteria. Have a creative vision and criteria to be able to provide communication that leaves a mark on the community and the ecosystem. The word “impossible” doesn't exist for you.
• Advanced English, as all our teams are distributed globally and we use English for all internal communications.
• Detail-oriented to ensure that all information in our inventory is up-to-date including but not limited to purchase orders and billing statements.High-performing profile. Results oriented. We want you to own the purchasing process and become the point of contact for efficiency in this field.
• Excellent interpersonal skills to communicate internally and externally, with our vendor counterparts.
• Proactivity and Autonomy. PropHero operates in a changing ecosystem, which implies being able to adapt easily, being agile in reactions, working at a good pace and having a positive and proactive attitude. You are resolutive and a fast learner.
• Optimism and excitement for your work. A love for the next big challenge, and a passion for business impact as there will be plenty of opportunities in the path to achieve new challenges and have new learnings.

What benefits can PropHero bring you?

• Learning and development. No matter where you come from, no matter what you have studied, you will always have room to learn from others and develop yourself by participating in an open and transparent environment full of experiences and creative ideas. 
• Great Teamwork. If you join us you will be part of a growing strong team composed of different levels of seniority, where decision and ownership is shared.
• Early-stage Startup and opportunity for career growth. You will be part of the growth of a powerful startup with international projection and you will be able to gain more responsibility.
• Competitive economic package.

At Prophero, we are committed to fostering an inclusive and equitable workplace where diverse perspectives and backgrounds are not only welcomed but celebrated. We believe that diversity drives innovation and empowers us to build stronger connections with our clients and communities. Prophero is an equal opportunity employer and is dedicated to ensuring a hiring process free from discrimination based on race, ethnicity, gender, age, disability, religion, sexual orientation, or any other characteristic protected by law. Our mission is to create a workplace where everyone feels valued, supported, and empowered to achieve their full potential.