- Professional
About Woolf
Woolf is redefining higher education by increasing access to world-class, globally recognized, and transferable degrees. We enable institutions, educators, and entrepreneurs to launch accredited degree programs at speed and scale, ensuring that high-quality education is more accessible than ever.
As a category-defining company, Woolf is accelerating innovation in higher education, creating new opportunities for learning without borders. Backed by leading Silicon Valley investors, we are a globally distributed, remote-first team building the future of education. Learn more at Woolf University.
About the Role
We’re seeking a strategic and proactive Director of Product Operations to lead the onboarding and success of member colleges on Woolf’s platform. You’ll streamline operations, support users, and drive cross-functional collaboration to ensure seamless adoption and long-term value. By leveraging data and optimizing workflows, you’ll help scale our services and deliver a best-in-class experience for our partners.
Requirements
What You’ll Do
- Build strong, trust-based relationships with college points of contact (POCs) through clear, proactive communication across Slack, email, and weekly check-ins.
- Develop deep expertise in Woolf’s tools—especially Airlock—to support colleges with technical onboarding, including API/SDK integration and compliance workflows.
- Analyze user data and generate reports to uncover operational bottlenecks, product friction, or compliance gaps; translate insights into clear, actionable steps for member colleges.
- Collaborate cross-functionally with product, engineering, and support to ensure smooth implementation, resolve escalations, and drive continuous improvement.
- Champion scalable systems and practices that evolve our onboarding and support processes from manual to automated, increasing efficiency and consistency at scale.
What You Bring
- 5+ years of experience in product management or software development, with at least 3 years in EdTech or B2B SaaS.
- Strong technical aptitude; comfortable learning complex platforms like Airlock, including API/SDK capabilities.
- Proven success onboarding clients, delivering training, and creating clear documentation.
- Skilled in using tools like Notion, Asana, or Jira for project management, and Google Sheets or BI dashboards for data analysis.
- Excellent communicator with the ability to explain technical concepts to non-technical users.
- Experienced in cross-functional collaboration, problem-solving, and managing multiple projects or accounts in a fast-paced environment.
- Strong interpersonal skills with a track record of building trust and supporting partner success.
Benefits
- Contract Structure & Compensation
- Contract Type: Independent Contractor (Global)
- Please note: contractors are responsible for their own taxes and benefits in compliance with their local regulations.
Why Woolf
- Global Impact: Work with education leaders worldwide to shape the future of learning.
- Remote Flexibility: Work from anywhere with a schedule that fits your lifestyle.
- Growth Potential: Join a fast-growing company with opportunities to expand your role.
- Innovative Culture: Be part of a mission-driven team backed by top investors.
