Engagement Specialist bei Southwest Behavioral & Health Services

Southwest Behavioral and Health Services is seeking a dedicated and empathetic Engagement Specialist who can help us fulfill our mission. “Delivering compassionate care to enhance lives and improve communities”. We are seeking someone who enjoys coordinating with people, ability solve problems, organized and excellent communication skills. Does this describe you? If so, you may be the person we are looking for to join our dynamic Flagstaff team!  

Job Preview at a Glance:

An Engagement Specialist provides outreach, engagement, screening, assessments, treatment planning, case management, and crisis intervention to children/adolescents, and adults. This position reports to a Program Director.

Location & Schedule:

This position is a Monday- Friday schedule, flexibility to work during clinic operating hours reporting to our Flagstaff Outpatient Clinic.

Pay: Starting $18.00

Responsibilities: 

• Completes outreach to clients who do not attend appointments as planned and coordinates care with treatment team.
• Consult with clinical staff and other community stakeholders regarding consumer care.
• Works with clients with inconsistent attendance in order to identify and resolve barriers to treatment.
• Assist with closure of records for clients who complete treatment and/or are being closed for reasons aside from treatment completion.
• Prepares, issues, and tracks Notice of Actions (NOAs) for client with inconsistent attendance.
• Maintains accurate, thorough, and current documentation of consumer contacts, service plans, treatment status, progress, and services delivery issues in accordance with SBH standards.
• Monitors caseload for re-authorizations as required.
• Engages in solution focused, strength based health/clinical services to consumers in accordance with company standards.
• Performs intakes and psychosocial assessments of families and their individual members, as needed.
• Works with other professionals to plan, market, and implement new programs.
• Maintains required number of client contact hours per week.
• Maintains expected level of productivity.

Education & Qualifications:

• Minimum requirement consist of a bachelor’s degree with one year full-time behavioral health experience or an equivalent combination of education and experience directly related to behavioral health, totaling five years, is acceptable.
• Required to maintain a valid Arizona driver’s license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon needs of the clinic.
• Required to maintain personal auto insurance per SBH guidelines.
• Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire

Benefits:

• 3 weeks of PTO your 1st year of employment, with increased accruals after continued service!
• 10 paid holidays
• Low-cost medical, dental and vision insurance, short-term/long-term disability and life insurance for employees
• We will help you save for retirement – 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development – Benefit from our culture of internal promotion!
• We help you with your higher education goals – Reduce your tuition costs with our tuition reimbursement program & discount degree programs!
• Employee Assistance Program, Health & Wellness and much more!

About SB&H

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years’ experience.

At Southwest Behavioral & Health Services, we believe in the power of Empowered Belonging — a culture where every individual’s unique perspectives, backgrounds, and experiences are welcomed and valued.

We’re committed to creating a workplace where unique perspectives are valued, personal journeys are respected, and every individual is empowered to bring their whole self to a shared mission of delivering compassionate, life-changing services to the communities we serve.

Through our Empowered Belonging program, we’re committed to:

• Voice & Visibility — ensuring every team member’s ideas, experiences, and contributions are recognized and heard.
• Fair Access — fostering openness and fairness in opportunities for growth, leadership, and advancement, while honoring the different journeys people take.
• Culture of Connection — building authentic, meaningful relationships across backgrounds, roles, and experiences, knowing that fresh perspectives strengthen our work.
• Learning & Growth — providing opportunities for ongoing development, empathy, and leadership that reflect the many experiences within our teams.
• Wellbeing & Safety — prioritizing the mental, emotional, and psychological safety of every person, recognizing that belonging means something different to each of us.

Where everyone belongs. Where everyone leads.

Join us in shaping a community where your difference makes a difference, and your impact is real.

To learn about Southwest Behavioral & Health Services mission, values and services please review our website at https://www.sbhservices.org/

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral & Health Services is an Equal Employment Opportunity Employer. Southwest Behavioral & Health Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.