Concierge bei Salamander Resort & Spa
Salamander Resort & Spa · Middleburg, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Middleburg
Join our prestigious team at Salamander Middleburg, a Triple 5-Star Forbes-rated resort nestled in the picturesque rolling hills of Virginia's wine and equestrian country. As Concierge, you will be in a highly visible role and represent the pinnacle of guest service excellence.
About the role:
The Concierge is an integral part of the Guest Experience. The main objective of this role is to ensure our guests have a smooth arrival experience, a highly connected and engaged stay, and an ongoing relationship with our resort and our team. The Concierge team is expected to go above and beyond for our guests by utilizing their resources and knowledge of the resort and local area. Our goal is to enhance guest experiences and make their stay as enjoyable as possible!
What you will do:
Customer Service: Maintaining a welcoming, helpful, and discrete environment for every guest
Technology: Answering phone calls while responding to chats and emails that come through our unique computer systems
Communication: Connecting with our guests to discuss their needs for transportation, restaurant reservations, amenities, preferences, arrival/departure time, etc.
Teamwork: Working with team members to ensure guests are always taken care of
What you bring:
Ability to work in a fast-paced environment while maintaining strong attention to detail
Passion for guest services and hospitality.
Fluency in reading, writing, and spoken English is required.
Knowledge of the surrounding area is a plus
Experience in a similar role is a plus
Salamander offers great benefits for Full Time and Part Time:
- Health & Welfare
- 401 K Retirement plan/ Full-Time and Part-Time Service Professionals are eligible
- Dental and Vision
- Generous Paid Time Off
- Company Paid Holidays (8)
- Access Privileges & Discount Programs for employees, friends & family discounts on room stays at all Salamander locations.
- Discounts on dining, retail, spa, golf, and other hotel & resort amenities
- Free meals
We invite you to explore joining this friendly, diverse and enthusiastic team of professionals, striving to provide the very best in service and driven to maintain Forbes 5-Star status, a catalyst that has catapulted this spectacular resort into one of the world's most coveted and elite destinations.
Salamander Resort & Spa is an Equal Opportunity Employer, Drug Free Workplace, and participates in E-Verify.
