Specialized Operations Associate bei EPIC Health
EPIC Health · Southfield, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Southfield
Job Description: Specialized Operations Associate
Department: Specialized Operations (Spec Ops) – Growth, Innovation & Performance Unit
Location: Local EPIC Centers, HQ or Central Ops Hub
About the Role
We are looking for an adaptable, process-minded Specialized Operations Associate to join our Spec Ops team. This role is ideal for someone who wants to understand operations from the ground up, is energized by solving problems, and thrives in dynamic environments where innovation is constant. You’ll start by learning the frontlines at our EPIC centers and then help design, test, and scale strategic projects (known as PIGS – Performance, Innovation, Growth/Scale) across our organization.
Key Responsibilities
Phase 1: Immersion & Learning
Rotate through multiple EPIC centers to learn key workflows (front desk, clinical assistant, provider, billing)
Shadow leadership, training, acquisition, and other roles to understand center operations and team dynamics
Develop working knowledge of our EPIC systems and tools including patient flow, patient journey, and operational organization structure
Phase 2: HQ/Operations Integration
Learn the structure and flow of the MSO (Managed Services Organization), including cross-departmental collaborations with HR, IT, Ops, Finance, and Marketing
Participate in huddles, Gemba walks, and resource planning sessions
Phase 3: Project & Innovation Testing
Support project planning sessions using IOO logic models, SPRINT charters, and Agile/Scrum methods
Capture operational feedback, document workflows, and escalate improvement opportunities
Contribute to training playbooks and facilitate Train-the-Trainer sessions for successful pilots
Required Skills and Traits
Strong critical thinking and problem-solving skills
Curiosity and willingness to learn complex systems and roles
Excellent communication and documentation ability
Ability to work cross-functionally with field and HQ-based teams
Strong adaptability and comfort in high-change environments
Highly organized with attention to detail and process discipline
Preferred Qualifications
2 years of experience in healthcare, operations, education, training, or similar fields
Exposure to project coordination, Agile/SCRUM, or Lean methodology a plus
Bilingual (English/Spanish) preferred, not required
Comfortable working in clinical environments
Reporting Structure
Reports to: Specialized Operations Manager / Spec Ops Program Lead
Collaborates with: Center Leadership and MSO Shared Services Teams
Work Environment & Travel
Must be open to local and regional travel during the field rotation phase
Periodic travel to pilot locations or innovation sprints
Compensation
Competitive salary + performance incentives
Full-time, exempt position
Eligible for health benefits, PTO, and professional development support
401(k), Holiday Pay, Short-term Disability Insurance, and Life Insurance
Why Join Us?
At EPIC Health, we believe in growing leaders from the inside out. The Spec Ops team is a career accelerator—you’ll gain exposure to frontline care delivery, system-level operations, and high-impact innovation projects. If you’re driven to learn, ready to take on challenges, and eager to be part of building the future of healthcare, this role is your launchpad.
👉 Apply today to join a mission-driven organization where every project improves lives and every associate helps shape the future of healthcare.