Lead Case Manager bei Pine Street Inn

Description

DAYS & HOURS: 40 hours, 5-day work week, Monday through Friday 8am-4:30pm, with flexibility to work earlier or later to meet needs of guests

Pays $25.12 per hour DOE

This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months    

LOCATION: 170 Morton St, Jamaica Plain, MA; required to travel to other shelter locations

The Lead Case Manager is a non-essential position in the event of an emergency and will work 100% site base

 SUMMARY OF POSITION: 

Pine Street Inn provides comprehensive, intensive clinical support to chronically homeless individuals with histories of substance abuse and mental illness using the Housing First model promoting long-term stability in housing with a mission to end of homelessness in Boston. The Lead Case Manager provides intensive case management services to guests in the Emergency Shelters, including but not limited to the following populations: older adults; guests with brain injuries; developmental disabilities; severe mental health symptoms; history of violence, including domestic violence; and pregnant guests. The Lead Case Manager will provide support to homeless individuals to overcome barriers and obtain and retain housing or obtain alternative housing placements when necessary. The Lead Case Manager is responsible for providing support to guests for an array of services under the following categories: medical, emergency, vital records, transportation, housing, immigration, job search and training, mental health, substance use, financial, benefits, guardianship, family consultation, skilled nursing and assisted living placements to help meet daily needs, optimize stability, and enhance upon their functional abilities. In addition, the Lead Case Manager collaborates with leadership in Emergency Shelter and in Housing departments, developing and maintaining positive relationships with partner agencies, stakeholders that contribute to the overall success of the Behavioral Health Department. The Lead Case Manager will need to be a team player, with great organizational, and time management skills, and a communicator/collaborator who can work well with other teams/departments. The Lead Case Manager works directly with homeless guests with the goal of securing housing, and related benefits and services needed to retain housing and empower clients towards greater self-sufficiency. The Lead Case Manager actively manages caseload to facilitate effective engagement with guests utilizing evidence-based practices of Motivational Interviewing, Trauma-Informed Care and Harm Reduction. The Lead Case Manager assesses guests’ vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement to guide frequency and type of case management intervention. The Lead Case Manager maintains accurate written records and documentation in accordance with program standards including, but not limited to ISPs, guest charts, incident reports, detailed case notes and referrals and third-party billing, when applicable. The Lead Case Manager maintains HMIS records in a timely and accurate fashion and contribute to reporting when needed.

Requirements

EDUCATION/TRAINING:

REQUIRED:

• High School Diploma or GED

PREFERRED:

• Bilingual, with an emphasis in English, Spanish, and Haitian Creole (pay differential offered for candidates with fluency in certain essential languages)
• Bachelor’s Degree in Psychology, Social Work, Sociology, or a related field

KNOWLEDGE/EXPERIENCE:

REQUIRED:

• Minimum of two (2) years of experience in human service field work
• Access to a personal vehicle 
• Strong planning and organizational skills, and ability to work well with managers, peers, subordinates and internal and external partners 
• Understanding and previous application of Motivational Interviewing and Trauma-Informed Care
• Knowledge of effective crisis intervention techniques and ability to respond appropriately in crisis situations
• Excellent customer service skills; highly developed and effective interpersonal and communication skills
• Experience maintaining accurate and up-to-date records in both written files and computer database
• Familiarity with management information systems / database programs and Electronic Health Records
• Versed/working knowledge of multiple systems – forensic, veterans, mental health, substance use, legal, medical etc.
• Strong commitment to the right of each person with mental health/substance use and medical complex challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing
• Experience utilizing harm reduction techniques
• Ability to work independently and as part of a team with strong problem-solving skillset
• Solid understanding of and strong commitment to the Housing First 

PREFERRED:

• Knowledge of housing resources in Boston
• Experience working with people diagnosed with mental illness, substance abuse issues and/or trauma histories
• Experience working with chronically homeless individuals in Housing First programs
• Knowledge of local caregiving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement
• Demonstrated understanding of complex clinical concepts
• Solid understanding of and strong commitment to the Harm Reduction
• Knowledge of government benefits systems, and Boston area service providers
• Experience with HMIS