Crisis Navigator (TAP) bei City of Colorado Springs, CO

About the Department

Crisis Navigator (TAP)

In this position , you will play a critical role in the CPH (Community and Public Health) division of the CSFD (Colorado Springs Fire Department). You will be responsible for performing assessments, intensive case management, behavior modification, and solution focused treatment for members of our Transitional Assistance Program (TAP).

Benefits Offered: Medical, Dental and Vision Insurance PERA Retirement Paid Time Off: Vacation, Sick, and Holidays Employee Medical Clinic and Pharmacy Wellness Programs, Fitness Classes and Gym Discounts Medical Management Programs Basic & Voluntary Life Insurance Short & Long Term Disability Long Term Care HRA and Flexible Spending Accounts for Health and Dependent Care Read more about our many benefits at this link:  https://coloradosprings.gov/totalrewards

Positions available:  3
Work Schedule:  Either Monday - Thursday, 8:00AM - 6:30PM, or Tuesday - Friday, 8:00AM - 6:30PM 
Job Type:  Full-time; Grant-funded; 40 hours/week

Essential Job Functions – the basic job duties an employee must be able to perform:

• Conduct daily outreach for those coming into the criminal justice system or municipal court system in Colorado Springs
• Conduct intensive case management and community navigation for members on a daily basis; manage a caseload of high-needs clients
• Respond to requests from the downtown community for individuals experiencing behavioral health crisis for assessment and assistance
• Create intervention planning/goal setting for each member assigned
• Complete case conceptualization/presentation in case review, internal staffings, and community meetings
• Represent CPH at community meetings and report outcomes to supervisor
• Conduct assessments for program enrollment and case management/navigation
• Implement behavioral modification/solution focused treatment for issues that are hindering improvement 
• Conduct psychoeducation specific to the client's reported diagnoses and symptomology
• Complete behavioral health intake/assessment for those individuals referred to CPH programs for additional support
• Coordinate care with various community partners including court, jail, probation, attorney’s, law enforcement, primary care, behavioral health, substance abuse, and other available resources
• Participate in case consultation, internal and external, to assist compliance of member
• Interact in professional-to-professional communication to advocate for member
• Assist with referral management
• Assist with community outreach, building relationships with partners/agencies, and maintaining positive alliances
• Monitor emergency medical response interactions and notifications for compliance

We are looking for candidates who demonstrate: 

Knowledge of:

• Appropriate scope of practice expectations
• Cognitive Behavioral Therapy/Solution focused treatment 
• High needs, mentally ill clientele
• Substance abuse and polypharmacy concerns/treatments 
• Goal setting and treatment planning

Ability to:

• Complete assigned tasks with minimal supervision
• Demonstrate leadership and task management skills
• Recognize when to seek additional supervision/consultation
• Identify any ethical concerns that might arise and discuss with supervisor
• Represent CSFD in a professional capacity
• Accept constructive criticism and demonstrate a willingness to learn 
• Navigate electronic medical records independently after training
• Set clear and firm boundaries with clients
• Function in a complex and fluid work environment
• Communicate professionally, effectively, and efficiently with all stakeholders

Position Duties

• A bachelor’s degree from an accredited college or university with major coursework in social work, counseling, psychology, or related field
• One year of full-time experience working with patients in a behavioral health setting
• Possess, or obtain upon hire, and maintain a valid, non-probationary Colorado driver's license not subject to restriction related to alcohol and/or drug violations or pending charges

One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.

Additional appropriate education may be substituted for the minimum experience requirements.

Minimum Qualifications

• Experience working with patients in crisis setting

Other Qualifications

Physical Demands: This position requires the ability to lift up to 20 pounds occasionally and 10 pounds frequently.

Environmental Conditions:

Primary Work Environment - Field environment with travel from site to site and possible exposure to extreme weather conditions
Extreme Temperature - Seasonally 
Wetness and Humidity - Seasonally 
Respiratory Hazards - Never
Noise and Vibrations - Never 
Physical Hazards - Never
Mechanical and/or Electrical Hazards - Rarely 
Exposure to Communicable Diseases - Frequently

Please contact CSFD Human Resources at [email protected] or
719-385-7244 for any questions about this position.

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