Senior Service Designer bei Registers of Scotland

Senior Service Designer

Put your career on the map
TotalRemuneration: £54,145- £63,750
Pay Supplement: Thebase salary for this role is £46,677-£54,957. This job qualifies forDigital, Data and Technology Annual Pay supplement of 16% which is included inthe total remuneration above.   
Pension: 28.97% of base salary (RoScontribution)
AnnualLeave: 38 daysannual holiday, increasing to 42 days with length of service.
Duration: Permanent
WorkingPattern: 35 hours per week. We area flexible employer and will consider a variety of working patterns.
Location: Hybrid working. Offices in Glasgowand Edinburgh. While many team activities, community events, and co-designsessions will take place in-person, we expect a flexible hybrid approach, withtime spent in either office based on business needs.
Grade: Senior Executive Officer
Closingdate: 21 Septemberat 11.59pm

Registersof Scotland (RoS)
Joinan award-winning organisation recognised for its technology and innovation. Registersof Scotland is a world-leading pioneer in land and property registration. Our full-stackteams design, architect, and build all our registration products in-house. Wework to create digital solutions for the people of Scotland. You will get anopportunity to nurture your creativity and develop with us through access tothe latest data, software engineering and product delivery techniques.

Thisjob is for you if you want…

•  Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
• Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
• Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
• Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
• Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
• Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver

Tolearn more about RoS and what we offer visit our careers pages or watch this short video.

Hear from our colleagues about theirexperience of working within our Digital, Data and Technology teams on our website.

TheRole

We’relooking for a Senior Service Designer to take an end-to-end view of our servicejourneys, ensuring they flow seamlessly. This will help us deliver effortlessdigital experiences, build on customer satisfaction, and advance the practiceof Service Design across Registers of Scotland.

Youare an excellent communicator and storyteller, able to simplify complex ideas,visualise solutions, and adapt to uncertainty while working within organisationalconstraints.

Inthis role, you’ll lead design concepts, take ownership of shaping complexservices, embed best practices within multi-disciplinary teams, and makeinformed decisions grounded in research. Thisis an opportunity for an experienced service designer to create meaningfulimpact, drive positive change, and influence how our services are shaped and delivered.

On a typical day youwill…

• Visualise end to end services with front and backstage processes in line with user needs and business requirements 
• Facilitate workshops to validate and refine the journeys with key customers, colleagues and stakeholders
• Gather data to inform journey mapping, ensuring we understand the experience and pain points for the customer

Redesign services and embed new services focussing on what matters to the customer 

• Share understanding of approach to service design and maturity and how this supports the Scottish Government service design and digital service standards
• Support the Service Design community of practice with other internal and external colleagues.  
• Be confident in engaging stakeholders and working with established governance forums such as the Service Alignment Team  
• Facilitate co-design with colleagues to produce improvements for services.  
• Implement improvements across small groups, monitoring and assessing risk or impact before implementing on a larger scale. 
• Support secondary activities as requested by the Principal Designer or Service Design Lead 

Key Responsibilities 
Essential Criteria – Skills and Attributes for Success 

Experience/Technical: 
We will assess you against the following Experience and Technical skills during the application and assessment process:  

• Evidenced experience delivering end-to-end service design across digital and offline channels
• Proven track record of influencing teams, mentoring others, and embedding good design practices
• Experience making informed design decisions based on research, user insights, and organisational goals 

Competencies 
At application stage, you will be scored against the bolded Behaviours at application and against all for the assessment: 

Collaboration and Partnering 

• Listen to the needs of the technical and business stakeholders and interpret between them, managing expectations 
• Advise others how to effectively plan and run design sessions with a team, users or stakeholders 
• Adapt a design session to ensure you achieve outcomes 

Leading and Communicating/Building Capability for All 

• Lead, mentor, and role-model good design decisions, guiding teams across projects and disciplines
• Collaborate with stakeholders, translating needs, managing expectations, and facilitating challenging discussions
• Advise on and deliver inclusive, accessible, ethical, and sustainable services and content that reflect user context
• Share best practices in design, project delivery, and risk management, ensuring standards such as accessibility are met

Thinking Wider 

• Understand and communicate business and service constraints, challenging them where needed to meet standards
• Guide teams on tools, methods, and user-centred design to achieve outcomes across multiple channels
• Help teams align their work with organisational goals and vision
• Use insights from risks, opportunities, technology, systems, and policy to shape effective design

Analysis and Making Effective Decisions/ Delivering a Quality Service (cluster) 

• Make informed decisions in complex or high-risk situations, building consensus across teams and stakeholders
• Identify and resolve team dynamics or workflow issues
• Provide timely, appropriate feedback and ensure actions are taken
• Use qualitative and quantitative data to inform service design and set customer-focused metrics
• Analyse customer feedback and data to measure and improve service effectiveness
• Visualise and implement end-to-end service design, applying risk methodologies proportionate to the situation and integrating digital and assisted-digital solutions
• Help teams manage outcomes, prioritise work, and track progress effectively
• Iterate and refine complex designs based on research and feedback
• Adapt designs quickly in response to changing requirements, priorities, or user needs

Stage one - Application Process
To apply, click on 'Apply now' and complete the online application form.  
You will need to submit: 

• A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages). 
• Responses explaining how you meet the required competency aspects of the role (maximum 300 words per answer in the spaces provided). 

Please note: 

•  If we receive a high volume of applications, we may complete an initial sift on Technical/Experience Criteria 
• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed
• Applications that are not accompanied by CVs or responses exceeding 300 words per competency will not be considered 
• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file
• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses
• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles

Stage two – assessment 
If successful at application stage, you will be invited to an in-person assessment which will include the following:  

• Pre-prepared presentation  
• Applied case study 

Information on the Competency Framework   
 
For further information on the competencies, visit our  Competency Framework.  

Recruitment timeline 

Closing date: 21 September 
Application sift: WC 22 September 
Invites to assessment: 29 September 
Interviews: Week commencing 6 October

Feedback 
Feedback will only be provided if you progress to interview stage. 

Reserve List 
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months. 

Nationality and immigration status  
In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here. 

Security  
Successful candidates must undergo a Basic Disclosure Scotland check.  
Individuals working with government assets must complete baseline personnel security standard checks. 

Equality, diversity and inclusion  
As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more about diversity at RoS please see our EDI strategy.  

As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels.  

If you require any adjustments to our recruitment process, please let us know via [email protected]. Please see this page for more information on adjustments. 

DDaT supplement  

This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement.  This is a tool which RoS uses to benchmark our salaries against current market rates. A review of the benchmark is undertaken every two years, this means that the supplement may go up or down depending on market activity. Advance notice will be given of any changes.  


Further information 
For further information relating to RoS, including: 
Additional details on pay & benefits 
The Civil Service Code 
Complaints process  
Use of AI in the application/recruitment process,  
Please view our additional information page online. 
 
If you have any questions, please contact [email protected]