Senior Services Technician (CAP Unit SST PCN 021551) bei State of Alaska, AK
State of Alaska, AK · Anchorage, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Anchorage
About the Department
This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.
Join the Department of Health!
We’re thrilled to welcome you.
We’ve made our application process more accessible than ever.
Please take a look at our job announcement below.
If you can see yourself in this role, apply now—your next opportunity awaits.
This Position is Open To Alaska State Residents Only
Please check the definition below to determine if you qualify.
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In this role, you will be at the heart of supporting Alaskans by reviewing and processing screenings and applications for essential programs such as Community First Choice (CFC), Personal Care Services (PCS), Medicaid Waiver, and General Relief. You’ll respond to inquiries from SDS assessors, providers, agencies, staff, and clients across the state using the Senior and Disabilities Services (SDS) data system, Harmony.
Working under general direction, you’ll provide paraprofessional assistance to teams administering these critical services, helping ensure individuals receive the care and support they need.
Your responsibilities will include offering clear, accurate information to the public about these programs and researching relevant statutes, regulations, and policies to determine their applicability. You may also be entrusted with lead worker duties, guiding others in delivering high-quality service and maintaining program integrity.
This position does require occasional travel within the state of Alaska.
Mission and Values/Culture:
Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services and supports that foster independence, personal choice, and dignity.
Benefits of Joining Our Team:
You will be a member of the General Relief/Central Applications Processing Unit. The team is working together in a positive and dynamic work environment, committed to providing quality services for seniors and individuals with disabilities. The Division promotes continuous learning and personal growth, as well as access to development and advancement opportunities
The Working Environment You Can Expect:
This position is located in Anchorage, Alaska
The office is located in Northeast Anchorage (1831 Bragaw Street).
The office is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the office. You will work closely with other members in both the Division and the Department of Health. This position involves occasional travel. There may be an opportunity for a hybrid telework schedule once the incumbent has successfully passed the probation period.Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:
- Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions—Complies with established control systems and rules.
- Customer Service:(*) Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
- Interpersonal Skills:(*) Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who may be possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Special Notice:
- A valid and current Alaskan Driver's License is required at the time of appointment.
To view the general description and example of duties for this job class, please go to the following link and search for Senior Services Technician: https://www.governmentjobs.com/careers/Alaska/classspecs.
Position Duties
High school graduation or equivalent:
AND
Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration or a closely related field.
Substitution: College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.
Minimum Qualifications
At the time of the interview, please provide the following:
- Copy of your two (2) most recent performance evaluations; if unavailable, two (2) documented supervisor letters of reference may be substituted, if not already provided in the application.
- Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the application.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to verify that you meet the minimum qualifications, if not already provided in the application.
Please read the information below carefully. This applies to your application submission.
EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.
To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that the minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.
Alaska State Residents Only
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database, you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska can be found on the Workplace Alaska "How to Apply" webpage, located at http://doa.alaska.gov/dop/workplace/help/.
NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll-free) or (907) 465- 4095. If you choose to be contacted by email, please ensure that your email address is correct on your application and that your spam filter will permit emails from the 'governmentjobs.com' domain. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll-free) or (907) 465-4095 if you are in the Juneau area. Requests for information may also be emailed to [email protected].
For assistance with applying for a password, please visit https://www.governmentjobs.com/OnlineApplication/User/ResetPassword
Other Qualifications
For specific information about the position, feel free to contact the hiring manager at:
Brianna Campbell/Health Program Manager II
Phone: (907) 717-0097
Email: [email protected]
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