Card Operations Manager bei Unitus Community Credit Union

At Unitus, each employee has an opportunity to make a difference for our members. The Card Operations Manager leads the Card Operations team, overseeing all aspects of debit and credit card operations. This role ensures compliance, operational efficiency, and seamless member experience. The manager is responsible for strategic planning, staff development, vendor management, support testing, and hands-on support when needed. This position plays a critical role in fraud prevention, dispute resolution, and the continuous improvement of card-related processes and systems.

In addition, this person will assist the Assistant Vice President of Deposit Operations and VP, Operations in planning, organizing, directing, and controlling credit and debit cards to ensure proper quality, regulatory compliance, member experience, and professionalism, and support an unparalleled service experience – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

This is a hybrid position. Office location is the Unitus Business Center, in Tigard.

Primary Duties: 

• Manages daily Card Operations within the Deposit Administration Department, supporting staff and ensuring timely task completion. Implements efficient systems and quality controls, collaborates on product execution, and delivers high-level service across member channels.
• Ensures exceptional member service by resolving complex issues, maintaining Visa compliance, staying current with card industry trends, documenting procedures, and coordinating staff training.
• Supervises Card Operations staff, supports daily tasks, and serves as a subject matter expert on projects and product initiatives. Develops business processes, collaborates with Internal Audit, and drives automation to streamline operations.
• Researches and implements card fraud systems, partners with stakeholders to improve member experience, manages financial and regulatory reporting, and audits GLs and fraud-related write-offs monthly.

As an ideal candidate, you will have: 

• Bachelor's degree in Business Administration, Finance, or related field, or equivalent work experience.
• 5 years’ combined experience in retail banking, centralized operations, or compliance support, that includes general ledger account processing and balancing.
• At least 3 years of experience directly related to card operations/processing/card management. 
• At least 3 years of supervisory or team lead experience.
• Demonstrated experience with regulation E including card fraud and disputes preferred.

Our Benefits

Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits reflect this commitment.  

• Medical + Dental + Vision 
• Flexible Spending Accounts + HSA
• Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment 
• Unitus recognizes 12 paid holidays per year
• 401(k) Retirement Savings  
• Annual Incentives (*eligibility dependent) 
• Employee Assistance Plan
• Tuition Reimbursement
• Student Loan Debt Repayment 
• Transit & Parking benefits
• Paid Volunteer Time Off

What’s it really like to work here? 

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!