Customer Account Adjustment Coordinator bei Culligan

Responsibilities: The Customer Account Adjustment Coordinator is responsible for processing customer billing and invoice corrections to final resolution. Working in a fast-paced environment, this individual will identify gaps within the invoice and credit/debit transactional functions and recommending resolutions. This includes Drop Ship analysis and assistance within the Accounting area identifying and resolving issues.

Specific Job Functions:

• Own the creation of customer billing that flows through the Culligan NA Customer Service Team.
• Process invoice corrections & error report investigation.
• Identify gaps in invoice and credit/debit transactions and provide recommended solutions.
• Create Credit / Debit Memos.
• Special billing task for key Dealer Relationship (I.E. Packard & Miller).
• Assist in clearing Tax Credit Memo ques when volumes spike.
• Provide cross functional support when Dealers submit invoices with multiple / complex corrections.
• Assist with Prodigy implementation.
• Uploads into the customer portal and perform billing.
• Assist with special projects in Excel using pivot tables.
• Assist with creating purchase orders in SAP.
• Perform additional responsibilities as needed.

Requirements:

• Associates Degree required, Bachelor’s preferred or equivalent additional work experience.
• 3-7+ years of relevant experience in Accounting required.
• SAP ERP data management strongly preferred.
• Intermediate Microsoft Excel skills, with ability to create pivot tables.
• Attention to detail and financial analysis.
• Strong written and verbal communication skills.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies in this position:

Resourcefulness           Customer Focus            Team Player

Adaptable                     Analysis Skills               Organizational/Planning

Communication             Accountable                Integrity          

Target Salary Range: $54,000 - $64,000 per year.  Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs.  Full-time positions are eligible for competitive benefits, including: paid time off, health, dental, vision, life, disability benefits and 401(k). 

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