Customer Experience Supervisor - School Dining Room bei Thomas Cuisine

Join our REAL Food Mission!

Thomas Cuisine is looking for an experienced Dining Room Supervisor, focused on Customer Experience, to join a Community College in Saratoga, CA .

Our client provides an exceptional dining experience to thousands of students, with a focus on enriching their experience through personalized care, positive atmosphere and amazing food!

Your role and impact

As a Customer Experience Supervisor, you are responsible for ensuring a seamless and exceptional dining experience for students. You lead the front-of-house team of cashiers and Baristas, overseeing service quality, training staff, and maintaining a warm and inviting dining atmosphere. Your leadership helps create a memorable dining experience while ensuring efficiency, professionalism, and adherence to hospitality standards.

What you will do

• Supervise daily dining operations to ensure exceptional service and guest satisfaction.

• Your priority focus will be on Breakfast and Lunch service, making sure students have a memorable experience.

• Lead, train, and mentor cashiers, servers and baristas staff to maintain high service standards.

• Oversee table settings, presentation, and dining room cleanliness.

• Coordinate meal service with the culinary team to ensure timely and efficient service.

• Interact with students, addressing concerns and ensuring their needs are met.

• Monitor staff performance, provide feedback, and assist with scheduling.

• Enforce food safety, sanitation, and workplace safety guidelines.

• Assist with hosting special events, private dining experiences, and themed meals.

• Perform other duties as assigned to support the overall dining experience.

What you will need

• ServSafe® Certification and State Food Handlers Card
• Successful candidates must meet eligibility criteria, including the ability to undergo and successfully complete a criminal background check and drug screen in accordance with applicable State laws and regulations.
• High School Diploma/GED
• A positive attitude, strong teamwork skills, and a commitment to quality and excellence.
• Previous dining room experience and customer service experience
• Previous experience in a supervisor or management role, overseeing a Front of the house team.
• Flexibility to work various shifts, depending on the business needs.
• Physical and Sensory Requirements
  Must sit, stand, and walk for extended periods (up to 8 hours). Requires frequent use of hands for tasks like cooking, preparing food, patient care, writing, and computer entry. Must lift up to 25 lbs. and occasionally push carts (30 lbs.) or wheelchairs (up to 325 lbs.). Regularly bends, stoops, and reaches above shoulder level. Requires normal hearing and good overall vision.

What’s in it for you

When you join Thomas Cuisine, we care about your growth and well-being. This Full-Time role includes:

Compensation: Hourly compensation range between $33 and $35 per hour depending on experience.

Schedule: Monday-Friday 7am-3pm. This role requires flexibility as the business needs can change.

Location: West Valley College / 14000 Fruitvale Avenue, Saratoga, CA 95070

Benefits:

• Comprehensive health benefits – Medical, dental, and vision plans with multiple options to fit your needs.
• Financial wellness support – 401(k) with company match, on-demand pay, and an end-of-year profit-sharing program.
• Work-life balance – Paid time off, premium holiday pay, and paid leave for bereavement, parental, and elder care.
• Wellness initiatives – Free behavioral health support, fitness memberships, and financial planning resources.
• Career growth opportunities – Training programs and employee referral bonuses.

Why Thomas Cuisine

Since 1986, we have advocated for a better way to do food service. As a family-owned culinary service provider, we like to say we are small enough to care, but large enough to serve with excellence.

We believe food has the power to transform lives. That’s why at Thomas Cuisine, we are part of a revolution where all food is REAL food. We are committed to naturally sourced ingredients and scratch-cooking for all our partners. Our founder Thad Thomas liked to say, “doing the right thing matters.” This principle guides everything we do. Our focus is not on being the biggest but the best!

At Thomas Cuisine, every team member contributes to our mission while fostering a culture of respect and collaboration. You will be part of a diverse and inclusive workplace where you can thrive, grow, and make a REAL impact on the communities we serve. Working alongside culinary experts, you will have the opportunity to develop your skills and create meaningful dining experience.

Ready to apply?

If you are looking to change the way food is serve and start a rewarding journey in a mission-driven company and if you carry the values of Teamwork, Passion, Integrity, Humility and Ownership, we would love to have you on our team!

REAL Food | Genuine Service | Enduring Relationships