Care Navigator bei Behavioral Health Network (BHN)

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as the 10th best employer in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking a Care Navigator to join our Integration team, supporting individuals with behavioral health and substance use challenges as they re-enter the community from justice and medical systems.

What We Offer

• Comprehensive benefits including health, dental, vision, and retirement match
• Generous paid time off and holidays
• Career growth with one in three positions filled internally through promotions
• Mileage reimbursement for community-based work
• Training, supervision, and professional development opportunities
• A supportive and mission-driven environment
• Recognition as both a Certified Great Place to Work and one of Massachusetts’ Top 10 Employers

What You’ll Do

As a Care Navigator, you will provide outreach and care coordination services for individuals involved with the criminal justice system and those with behavioral health and substance use disorders. Your work will help ensure successful community re-entry, treatment engagement, and long-term stability.

• Meet with individuals in-person or via telehealth at jails, hospitals, and treatment facilities to support discharge planning and community transition
• Act as the primary point of contact for a caseload of individuals, ensuring their needs are identified and met
• Complete assessments, support plans, safety plans, and disenrollment planning under the guidance of the Clinical Supervisor
• Connect individuals with critical resources such as housing, food assistance, vocational supports, medical care, and recovery services
• Coordinate with probation officers, parole officers, courts, correctional staff, and community providers to support care
• Provide crisis management with support from Clinical Supervisors and the Emergency Services Program
• Educate individuals on coping strategies, resource access, and skills for greater independence and self-sufficiency
• Maintain professional documentation in line with program and funder requirements

Who You Are

• High School Diploma or GED required; Bachelor’s degree or Community Health Worker certification preferred
• 1–2 years of experience in behavioral health, substance use, corrections, or related human services field required
• Knowledge of community resources and strong ability to connect individuals to supports
• Experience working with justice-involved populations and/or recovery from behavioral health/substance use preferred
• Bilingual in Spanish/English strongly preferred
• Strong communication, organizational, and problem-solving skills
• Valid driver’s license and reliable vehicle required

We Hire for Purpose!

Since 1938, BHN has been committed to providing high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our employees with the same compassion and respect we provide to the individuals and families we serve.

How do I apply?

If you are interested in this opportunity, please click 'Apply for Job' below or visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.