Concierge (IL) bei QSL Management

Description

The Concierge/Hospitality Services Representative monitors the front entrance; greets and assists residents and guests; answers phones; assists the sales department with tours as well as outbound calls to prospective residents as needed. The concierge also supports the team with general administrative tasks and duties as assigned in other departments. 

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform and complete each essential duty satisfactorily, have excellent oral and written communication and language skills to enable them to perform their duties and interact effectively with residents and community personnel. HS Diploma or GED. Valid driver’s license with a safe driving history. Maintains a genuine interest in working with the senior population. Computer experience preferred.

Areas of Responsibility:

a. Stands, greets and assists residents, family members, guests, vendors and prospects as they enter. Ensures hospitality station is ready with coffee, cold drinks. Offers a high level of hospitality to all guests and employees.

b. Answers telephone, including transferring, taking messages, utilizing on-hold function and paging. Insures each phone and in-person inquiry is directed to the right person and not to voice-mail. Adheres to the community phone etiquette policy.

c. Assists with resident care and hospitality services as needed and/or directed by Executive Director or Manager-On-Duty.

d. Assist residents and family members during the admission process.

e. Provides tours to prospects and assists with marketing efforts as directed by the Executive Director.

f. Delivers and distributes mail to residents and department directors.

 g. Assists in the dining room and during special events as requested by the Executive Director.

h. Utilizes the passenger vehicle to transport and assist residents with community appointments and activities.

i. Assists with activities as directed by the Executive Director.

j. Maintains company dress code, wears identification badge and promotes a positive and professional image.

k. Supports the office manager by assisting with general administrative functions, such as filing.

l. Performs all other duties which support the programs and services of the Community.

m. Adheres and supports the policies and procedures of The Blake.

n. Ensures Lobby is clean, appealing and in good order. Reports maintenance issues to the Executive Director.

o. Maintains a working knowledge and demonstrates acceptable performance skills in:

1. Resident rights and responsibilities.

2. Respect for residents’ belongings.

3. Respect for residents’ privacy.

4. Respect for residents’ religious beliefs.

5. Respect for interpersonal relationships with family and other staff members.

6. Confidentially of medical information and file maintenance.