- Junior
- Optionales Büro in Sydney
Let’s make life sound better – together!
GN is a Danish multinational on a mission to improve lives through the power of sound. For 150 years, we’ve been pioneering world-first innovations in healthcare and technology—helping people hear, connect, and communicate like never before. From cutting-edge hearing aids to intelligent audio solutions (including Jabra and SteelSeries), our brands are all about making life sound better.
And right now, it’s an exciting time to join us. We’re looking for a Customer Care Officer who’s passionate about helping people and creating great customer experiences.
What you’ll enjoy at GN:
One-on-one training in our systems and products
Access to our reward and recognition platform with discounts across hundreds of retailers
Online wellbeing centre, plus EAP support and webinars
Service recognition and performance awards
Free annual flu vaccinations
Generous discounts on GN Hearing, Jabra and SteelSeries products
Fresh fruit, refreshments and a table tennis table onsite
Opportunities for growth and development
Flexible work options – predominantly onsite, with rostered work-from-home days after probation
Your day-to-day responsibilities:
Attending to customer queries by phone and email
Talking directly with medical professionals
Supporting order entry to meet cut-off times
Collaborating with colleagues across customer care, manufacturing, inventory and sales
Being the first point of contact for CC when required
What we’re looking for:
Previous experience in a customer service role, ideally in pharmaceutical, medical, FMCG or similar industries
Excellent verbal and written communication skills
Fast, accurate data entry skills
Strong problem-solving abilities
High attention to detail
Confidence with MS Office (experience with Navision or Salesforce is a bonus)
A positive “can-do” attitude and adaptability in a fast-paced environment
At GN, we put the customer at the heart of everything we do — and we’re looking for someone who shares that same passion.
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you. Please note that applicants must have full unrestricted Australian work rights.
Agencies: we’d prefer to fill this role directly. Should we need additional support, we’ll be in touch with our preferred partners.
