IAH Airport Agent bei Metro Cruise Services

Key Responsibilities

· Brief with Transportation Supervisor to review total expected transfer counts, total expected embark transfer counts, coach dispatch information, and special circumstance passengers. Relay any communication from Metro Shore, Transportation Manager or Pier.

· Airport Meet & Greet Agents are responsible for greeting guests arriving at the airport and assisting with navigation inside the airport terminal.

· Check documents such as ID, passport, boarding documents, and transfer tickets.

· Airport Meet & Greet Agents are responsible for assisting guests that require wheelchair assistance throughout the airport terminal in conjunction with the embarkation process.

· Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing.

· Responsible for answering radio calls and communicating effectively and efficiently when necessary. Notify Transportation Supervisor if flow is backing up at this area.

· Maintaining the highest level of customer service and offering a certain level of cheer or sympathy as the situation requires.

· Compliance & Safety - Follow dress code, hold self-accountable for working safely and adhering to compliance-related programs, policies, practices, and procedures. Take appropriate actions to address potential issues.

· Perform other job-related duties as assigned.

Requirements

· Maintain the highest level of customer service, greeting every guest with a warm smile & positive attitude.

· Ability to perform basic data input functions on a laptop computer, tablet, or handheld device.

· Communicate clearly with peers and guests. Listen, respond, & resolve guest enquiries appropriately.

· Follow all company policies and procedures

· Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.

Minimum Qualifications

The following are the minimum qualifications that an individual needs to successfully perform the duties and responsibilities of this position.

Knowledge/ Experience

· High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.

· At least 1 year of customer service experience.

Skills/Abilities Pertinent to This Position

· Elevated Verbal & Written communication skills

· Passion for customer service/satisfaction

· Ability to interact and work at all levels as a team member.

· Problem-solving techniques

· Flexibility/adaptability to change while multi-tasking.

· Discretion

· Integrity

Physical Demands

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to allow differently able individuals to perform the essential functions of the job.

Timeline & Tasks

Below are the sail dates for the Disney Cruise Line operation at IAH Airport.

Please note the notations next to the dates in parentheses – those specific dates are mandatory.

Please review and advise your availability:

November 15th (Mandatory Disney Training)

November 20th (First Sailing), 24th (Blackout), and 28th (Blackout)

December 3rd, 7th, 11th, 15th, 19th, 24th (Blackout), and 28th (Blackout)

January 2nd (Blackout), 7th, 11th, 16th, 21st, 25th, and 29th

February 2nd, 6th, 11th, 15th, 20th (Umbrella Parade) and 25th

March 1st, 6th, 11th (Blackout), 15th (Blackout), 20th (Blackout), 25th, and 29th

April 5 (Last Sailing)