Scheduling Coordinator bei The Salvation Army

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We are looking for a Scheduling Coordinator to join our friendly and dedicated national Aged Care Scheduling Team. This is a full-time position located in Riverview, Queensland, 4303.

• Join one of the most loved charities in Australia
• Full Time - Permanent
• Generous NFP salary packaging benefits
• Supportive professional team environment

We are looking for a Scheduling Coordinator to join our friendly and dedicated national Aged Care Scheduling Team.  This is a full-time position located in Riverview, Queensland, 4303.

ABOUT THE ROLE

As a Scheduling Coordinator, you’ll play a key role in managing, coordinating and entering roster data across the Aged Care sector in the organisation.  You’ll be part of a close-knit team of 9, supporting 19 sites nationally to ensure smooth and efficient scheduling.

Specific tasks of this position include:

Rostering

• Ensure each centre is fully staffed for the upcoming work fortnight.
• Coordinate and maintain rosters to ensure compliance with care minute targets.
• Manage replacement of unplanned vacant shifts promptly
• Reconcile agency staff attendance records
• Coordinate agency bookings to ensure adequate staffing
• Verify and maintain accuracy of UKG system entries
• Apply critical thinking to assess staffing gaps and develop effective rostering solutions to support your centre managers

Payroll

• Clear daily timekeeping functions and resolve exceptions
• Review staff punches to ensure accurate attendance records
• Manage and monitor Overtime entries
• Review and manage casual loading entitlements
• Process fortnightly reconciliations in preparation for payroll each Monday
• Ensure all payroll deadlines are met

Customer Service

• Act as a key point of contact for centre managers and staff regarding rostering and payroll queries
• Provide timely, professional and solutions-focused support across 19 sites.
• Build strong working relationships with internal stakeholders to ensure smooth scheduling and payroll processes
• Promptly action ServiceNow tickets to ensure timely resolution of service requests
• Respond to enquiries with empathy, accuracy and a commitment to resolving issues efficiently.
• Maintain a high level of service while balancing priorities and deadlines.
• Collaborate with recruitment and centre managers to identify shift availability for job requisites
• Coordinate buddy shifts and onboarding schedules to support a smooth start for new staff
• Share insights into centre-specific staffing challenges to help guide recruitment decisions.

ABOUT YOU

To be successful in this role, ideally you will have:

• A genuine appreciation for, and willingness to support the values and ethos of The Salvation Army.
• Demonstrated experience in a similar scheduling or administrative role
• Knowledge of the aged care industry and its operational needs
• Strong secretarial, administrative and organisation skills
• An understanding of, or ability to quickly learn the Commonwealth Accreditation requirements for aged care facilities
• Excellent time management and prioritisation skills, with the ability to work independently for extended periods
• Clear and professional communication skills across all levels – colleagues, professional and the general public
• A collaborative mindset and ability to work effectively within a team.
• Proven ability to meet deadlines in a fast-paced environment.
• A commitment to the principles of EEO, Affirmative Action, Anti-discrimination and maintaining a harassment-free workplace.
• A well-mannered, confident and approachable disposition.
• Strong problem-solving skills and a proactive approach to challenges.
• A customer-focused, service-orientated attitude in all interactions.

Nice to have:

• Certificate III in Business Administration
• UKG Pro scheduling system Knowledge
• Previous experience working in an aged care environment structure
• Previous experience in a fast paced and demanding Administration highly desirable.

BENEFITS

Benefits of working for The Salvation Army Aged Care include:

• Values-driven large NFP aged care organisation
• Access to generous NFP salary packaging of up to $15,900 (save on tax)
• Access to meal and entertainment benefits of up to $2,650 through salary packaging
• Flexible rostering
• Paid parental leave
• Flexible work arrangements supporting you to achieve your work-life balance
• Novated car leasing
• Learning and development to support you in your role
• Scholarships via Eva Burrows College
• Supported study options
• Employee assistance program
• Career progression opportunities
• Transfer opportunities – we are in every major city in Australia
• Making an impact – socially and environmentally – with one of the most loved charities in Australia

If this sounds like the right role for you, do not hesitate to apply for this great opportunity.

Offers of employment will be subject to a National Criminal History Check as per Police Certificate Guidelines for Aged Care Providers

Please note: evidence of the COVID-19 vaccination isa requirement of employment at The Salvation Army Aged Care.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

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