Team Lead, Information Support Services - INTERNAL COMPETITION bei Victoria Police Department

POSITION: Team Lead

DEPARTMENT / DIVISION: Police / Information Risk Management / Information Support Services

Competition Number: P12/-25

Date of Issue: September 4/2025

Closing Date: September 15/2025

Pay Group: $50.44/hr - CUPE Pay Grade 15

Number of Positions: 2

Duration: Regular Full-Time

Work Schedule: Monday through Friday, 35 hours per week.

To Apply: All submissions shall be sent electronically by 4:30pm on the above closing date and should include all qualifications and experience relevant to the position.

POSITION FUNCTION:

The role is for a motivated and organized Team Lead to guide the operations and service delivery of one of two small specialist teams in the Information Support Section:

Team 1:  Court Information Specialists, and

Team 2:  Information Support Specialists (Police Records). 

The Team Lead is responsible for day-to-day team coordination, guidance, providing support and mentorship, and ensuring the team delivers high-quality work.  This is a hands-on role that requires both leadership skills and the ability to contribute to the team's output.  The Court Specialist Team Lead would have oversight of Court Specialists, Quality Review Specialists and File Technicians, while the Information Support Specialist Team Lead would oversee Information Support Specialists, and CPIC Specialists. 

KEY DUTIES:

Subject Matter Expert:  Subject matter expert in the processes and duties of their respective area providing guidance, coaching, and mentorship to team members.  Assist team members with problem-solving and technical challenges.

Mentoring and Leadership:  Lead, mentor, and develop a team of specialists supporting police operations.  Perform annual performance assessments with team members to provide feedback and mentor staff to achieve their goals.

Compliance and Quality:  Ensure all practices comply with local, provincial, and federal laws, regulations, and directives.  Ensure adherence to departmental policies, procedures, guidelines, and established performance standards. Conduct regular audits and quality checks to maintain the integrity and accuracy of records.

Coordination:  Collaborate with internal staff, other agencies and law enforcement stakeholders to facilitate the exchange of information and support investigations.  Ensure staffing levels are met; assess leave requests; maintain and update scheduling software.  Communicate team updates and escalate issues to the Manager, Information Support Services.

Training:  Develop and implement training programs and tools for new and existing staff on procedures and technologies.  Develop and maintain documentation on protocols, procedures and best practices; ensure they are implemented, maintained and monitored.  Assist with onboarding and training new team members.

Continuous Improvement:  Identify, coordinate and champion continuous improvement initiatives to improve workflows, efficiency or services. Address process gaps and communicate changes to team members.

Reporting:  Prepare and present reports on records management activities, performance metrics, and compliance issues and process concerns as required.

Customer Service:  Communicate and provide advice and guidance to staff ensuring that a positive customer service attitude is delivered.  Maintain internal and external relationships and communicate with organizational staff and outside agencies to enhance service delivery.  Address inquiries and requests from law enforcement personnel, legal representatives, and the public in a professional and timely manner.

Perform related duties where qualified.

INDEPENDENCE:

Work is generated by operational demand and is performed according to established policies and procedures. 

Work is reviewed through discussions with the Manager. 

Issues such as staff levels, major changes to policy development and annual goals are discussed with the Manager with recommendations.

WORKING CONDITIONS:

Physical Effort:

Sit with arms unsupported while keyboarding. (often)

Lift and carry medium weight stacks of files and boxes. (occasional)

Mental Effort:

Exposure to disturbing materials. (occasional)

Meet multiple deadlines. (often)

Visual/Auditory Effort:

Focus on a variety of source data and computer for long periods. (frequent)

Work Environment:

Office.

KEY SKILLS AND ABILITIES:

Organize and prioritize the work of a section.

Understand and apply the techniques of customer service, records and information management.

Sound knowledge of legislation and guidelines relating to the disclosure of information, uniform crime reporting, archiving and retention of records.

Advanced level operation of Records Management and Justice systems.

Maintain accurate records and prepare reports and proposals.

Supervise and direct section staff.

Establish and maintain effective working relationships.

Represent the department to the public and external agencies.

Demonstrates high level of personal and professional accountability and responsibility.

Ability to problem-solve and apply critical thinking skills.

Must be flexible, dependable, and demonstrate the ability to adapt to change.

QUALIFICATIONS:

Formal Education, Training and Occupational Certification:

Diploma in Business Administration or related field. (2 years)

Current and valid Class 5 B.C. Driver’s License.

Experience:

Minimum of 4 years of related experience, including supervisory experience or an equivalent combination of education and experience.

OTHER:

Required to obtain enhanced security and criminal record clearance.

Required to sign attestation of confidentiality.

May be requested to substitute in a more senior position.