Customer Service Advisor UK Spares Sales (m/f/d) bei KION Group
KION Group · Banbury, Vereinigtes Königreich · Onsite
- Junior
- Optionales Büro in Banbury
We offer:
- Customer Service – to take ownership for and follow through customer queries, communicating with suppliers and the DCs as necessary to completely answer questions
- Quotes – process customer request for quote within target, and as needed follow up quotes
- Sales Orders – process customer spare parts sales orders within target
- RSPL - Responsible for recommended spares projects, handling and execution
- Purchasing – as necessary create back to back purchase orders relating for all sales orders processed
- Customer Focus – Understand (internal and external) customer expectations and work to achieve customer satisfaction
- Continued focus on process improvement within the Customer Service team
- Other duties as assigned
Tasks and Qualifications:
Knowledge and Qualifications:
- Previous experience of ordering Spare Parts
- Knowledge of SAP Order Processing (desirable but not essential)
- Ability to prioritise workload
- Ability to work on own initiative within a team environment.
- Good telephone manner with greeting all customers and being professional whilst resolving queries