Care Coordinator bei Swope Health Services

Position Summary:

The Care Coordinator will work in support of the care team through collaboration with other team members to provide seamless treatment management for clients enrolled in outpatient services.

Primary Functions:

1. Facilitate appointments for Just In Time scheduling

2. Coordinates care within Swope Health Services, pharmacies, and other providers in the community

3. Maintains communication between care team providers involved with client care

4. Provides linkages to community resources for new and established patients

5. Provides assistance with Mental Health Liaison data entry requirements

6. Conducts record reviews for presence of pertinent funder driven documentation

7. Relays relevant information to team members across systems (i.e. upcoming appointments, multiple same day appointments, needed case management supports, hospital discharges, etc.)

8. Encourages and promotes the use of Health Information Technology resources

9. Documents within EMR in a manner most beneficial to the care team for wraparound support

10. Coordinates with the care team for appropriate referrals for specialty care

11. Completes all reports in a timely manner

12. Uses protocols and policies and procedures to guide care

13. Completes audits for quality management

14. Tracks that all required Primary, Behavioral, and Alcohol and Substance Abuse assessments and screenings for each client are completed and/or updated in a timely manner

15. Assists in discharge planning of patients across programs

16. Attends all required training and continuing education as required or provided.

17. Other duties and/or responsibilities as assigned

Educational Requirements:

BA, BS Degree or Higher

Experience & Qualifications:

1. BA, BS Degree or Higher

2. 3 to 5 years related experience preferred

3. Information technology software experience

4. Strong written and verbal communication skills

5. Internal and External Customer Service orientated

6. Professional telephone etiquette

7. Exhibits the ability to work effectively with people (staff, visitors and clients).

Certification & Licensure Requirements

1. Completion of required forms per guidelines or protocols

2. Ability to work independently, and manage multiple responsibilities appropriately

3. Ability to document in a concise and professional manner

Swope Health Services supports its team members with:

• Medical benefits (including a Health Savings Account option), dental and vision
• 401(k) retirement plan with company match
• Company-paid benefits such as life insurance, Accidental Death & Dismemberment, and Short- and Long-Term Disability
• Flexible Spending Account
• Paid Days Off beginning at 12 days annually, effective the first day of employment
• Eight annual company-paid holidays; One annual paid personal day.

About Swope Health Services:

Each year, Swope Health serves over 45,000 patients, encompassing more than 200,000 visits in four counties on both sides of the state line. Our team members are proud of the work we do and the promise we've made – delivering coordinated care that values the needs of the whole person and championing better health in our community.
Swope Health is a special place that cares for the people who need it most, wherever they are in the community. As part of our promise to battle health inequities and provide high-quality, comprehensive care, we make care visible. That means we proudly deliver our promise through every action, every day.