Incident Response & Engagement Team Associate bei Financial Conduct Authority (FCA)

Incident Management Associate

Division – Specialist Supervision

Salary - National (Edinburgh and Leeds) ranging from £43,100 to £64,600 and London £47,300 to £70,900 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

We are pleased to be offering an exciting opportunity for a committed Associate to join the Incident Response and Engagement Team in the Technology, Resilience and Cyber Department (TRC) in the Specialist Supervision Division of the FCA. TRC works to ensure firms are resilient to operational disruptions to protect consumers and markets, and to build confidence in the effectiveness of technology that underpins financial services. The Incident Response and Engagement team leads on the FCA's response to operational resilience incidents (covering technology, non-technology, and cyber incidents) within the financial sector, as well as the department's engagement with domestic and international stakeholders on operational resilience topics.

What will you be doing?

• Support the FCA response to operational resilience incidents reported to us by regulated firms, including leading on supervisory interventions
• Support incident review process for operational resilience incidents using domain specific incident knowledge
• Provide upward reporting and updates on major incidents to the FCA Senior Leadership Team
• Support coordination of major incidents between the UK Financial Authorities, where there is significant consumer harm or market disruption
• Support the supervision teams with specialist knowledge in responding to and assessing firm's responses to operational resilience risks and incidents
• Maintain records of auditable quality of operational resilience incidents reported to the FCA

What will you get from the role?

In this role, you will be responsible for contributing to the FCA's response to operational incidents impacting the resilience of regulated firms. Working as part of a close-knit team, you will work with a range of internal stakeholders within the FCA to ensure appropriate escalation and coordination between departments. In certain cases, you will also work with other UK authorities, such as the PRA, HMT, NCSC and others. You will also be involved in a variety of other pieces of work including supporting other team members and Seniors in contributing to international and domestic forums leading on scenario testing exercises with the financial services sector, as well as involvement in the governance of our incident management forums.

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience of working using case management techniques and disciplines
• Prior experience engaging with stakeholders internally and externally
• Prior experience of reviewing, analysing and/or assessing information from various sources to make sound judgements

Essential

• Experience of working in the financial sector
• Experience across several technology & cyber resilience management domains / frameworks
• Good oral communication skills including clear and effective presentation to both internal and external audiences
• Good analytical capability with appropriate application of judgement and diligence; can demonstrate taking pride in work and ensuring it is of the highest standard
• Good interpersonal skills with evidence of team working, confidence and credibility, and an ability to interact effectively with a range of stakeholders
• Track record of being able to respond to fast moving incidents, including providing briefings to seniors
• Exposure to and understanding of resilience management frameworks (e.g. COBIT, NIST, ITIL)
• Good judgement and attention to detail, including under time pressure

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays
• Hybrid working (work from home up to 60% of your time)
• Private healthcare with Bupa  
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)  
• Life assurance of eight times your basic salary  
• Income protection  

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Associate – Level 8 – Regulatory
• This position will require the holder to obtain Security Clearance (SC)
• Advert Closing Date: 14th September at 23:59pm
• CV Review/Shortlist: 16th September
• Competency Based Interview: W/C 22nd September

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact Tahir Khan at [email protected] 

Applications must be submitted through our online portal. Applications sent via email will not be accepted.