Product Manager, Kitchen Sequencing & Optimization bei Wonder

About Wonder

Everything’s on the menu at Wonder. Except compromise.

The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more.

And our diners don’t have to choose just one: they can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, and more locations are opening every week.

The best in the business are coming to Wonder, working every day to make us the destination for every mealtime moment. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible.

About the role

We’re looking for a detail-oriented self-starter to join our Product team, with a specific focus on our kitchen sequencing initiative. Our locations serve over 20+ restaurants, 400+ menu items, all with varying cook times and equipment utilization. The goal then for the Kitchen Sequencing Product Manager is to reduce the time in which food is sitting complete waiting for other items in the order and the amount of time a courier must wait to pick up the food once the order is complete. You will partner with other product managers, engineers, operations researchers, and cross-functional leaders to build and optimize for these metrics which ultimately will lead to higher customer satisfaction. You’ll own the product lifecycle from ideation to deployment, working to translate operational needs into technical requirements.

Key Responsibilities

• Develop and execute the product strategy, roadmap, and vision for the sequencing
• Owns the product features for sequencing, including defining the scope, prioritizing development, and measuring impact
• Work closely with Kitchen Display Team to influence features that may drive better adherence from teams in field and improve predictability to improve sequencing
• Develops a deep understanding of the trade-offs between competing KPIs (e.g., expo sit time, throughput, and customer promise time) to propose solutions and roadmap initiatives that explicitly consider the optimal frontier
• Collaborates with engineers and operations researchers to build and improve existing sequencing algorithms, simulator capabilities, and data pipelines
• Translates product requirements and bugs into JIRA tickets and collaborates with our engineers to build and deploy new features
• Partners closely with a dedicated data analyst to track the success of feature rollouts, conduct ad hoc analyses to uncover new opportunities, and establish clear KPIs for all initiatives
• Ensures clear communication of sequencing changes to Operations and in-field teams, and collaborates with them to define new processes and ensure adherence
• Develops a strong grasp of the operational landscape and competitive solutions in kitchen automation and logistics
• Work closely with operations to help solve courier hand-off time at the front of house
• Leads the team in agile scrum rituals like sprint planning, daily standups, and backlog grooming

The experience you have

The ideal candidate has experience building quality user experiences from the ground up, preferably in a supply chain, logistics, or robotics-integrated environment. Has an inventive and creative "do-what-it-takes" spirit, demonstrates a bias for action, and the ability to make progress with limited resources. This position requires someone with a solid technical background and an ability to partner cross-functionally. As a startup in hyper-growth, experience operating and thriving in small, fast-paced environments will set you up for success, allowing you to be comfortable in our hands-on environment where change is the only constant.

• Minimum of 5+ years of product ownership experience
• Strong quantitative, analytical, and problem-solving skills
• Experience working with optimization, simulation and Operations Research Techniques
• Experience with logistics, or supply chain concepts a plus
• Ability to work collaboratively in a team environment
• Self-starter, ability to work autonomously
• Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders at all levels including surfacing up tradeoffs between teams and to drive consensus
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
• Constant attention to detail
• SQL, Python skills a plus

Base Salary: $193,500-$203,000 per year.

Wonder Group uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

#LI-Hybrid

Benefits

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.  

A final note 

At Wonder, we believe that in order to build the best team, we must hire using an objective lens.  We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion.  As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.  If you have a disability, please let your recruiter know how we can make your interview process work best for you.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.