Senior Coordinator, Accomodations - Platinum Operations - FIFA World Cup 26™ bei On Location
On Location · Dallas, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Dallas
The Role and What You’ll Do:
The Senior Coordinator is responsible for operational sales efforts related to the Company’s events and services supporting the FIFA World Cup 2026. Primary responsibilities include daily communication with various housing clients, managing the event live process, handling multiple tasks and projects, anticipating event needs, discerning work priorities, and meeting deadlines with minimal supervision.
Guest service support and issue resolution via phone and email
Foster relationships with guests, hotels, transportation, other vendors, and services
Create event and hotel (CCG/Prepaid) builds in proprietary programs/systems
Support Sports Experiences team with preparation of event materials throughout the planning and execution of events
Process and lead tracking across multiple systems
Manage direct report(s) working on various FIFA World Cup markets
Support event logistics such as guest check-in, ID, badges, and other items for distribution
Assist in fulfillment process to include ordering components, coordinating delivery of packages
Assist in creating and distributing event-related communications to applicable recipients (e.g. guest and hotel communications during changes)
Work in conjunction with and communicate closely with other departments as it relates to major events:
Marketing – assist with website support by providing relevant content; preparation of collateral materials; implement innovative ideas, and ensure accuracy of information
Marketing – Identify potential customers to sell services through outbound calls, email blasts, and other tactics to cross-sell services
Compile and maintain event summary information such as tracking historic sales and hotel reporting
Support Accounting with billing, reconciliation, and collection process for event services
Assist in process development by analyzing current processes, then identifying and communicating opportunities to streamline procedures that directly impact productivity
Cultivate a working knowledge of all events/services to provide customer support; assist Customer Service with incoming sales calls
Other duties assigned by team or Sports Experiences leadership
You Have These
Bachelor’s degree in hospitality or a related field, or equivalent experience
Minimum of 2+ years in the sports, travel and/or hospitality industry
We’d Love If You Also Have These:
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills
Continually striving for self-development and discovering better means of accomplishing both personal and professional goals
Professional sports and/or event operations
Airtable and/or SalesForce experience
Travel & Hospitality
Travel: Must be flexible with work and travel schedule. Ability to travel for work during holidays. This position may require a minimum of 25% travel.
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