Pool & Sauna Haus Facility Supervisor - Giants Ridge bei Guest Services, Inc.

Compensation Amount:

21.00 USD Hourly

Job Summary:

Under the direction of the Pool & Sauna Haus Facility Manager, this position is responsible for assisting in the overall operation of the pool and sauna facility. The Supervisor ensures the facility is safe, clean, and welcoming to guests while providing exceptional customer service. The Supervisor assists with training, supervising, and directing facility staff and enforces pool rules and regulations. Additionally, this position supports events scheduled at the facility and collaborates with the Manager to maintain efficient facility operations.

Job Description:

Essential Functions

• Registers guests at the facility, collects payments, and ensures proper waivers are signed. 
• Monitors pool area users, maintaining order and safety; enforces policies, rules and regulations. 
• Follows proper emergency procedures when needed; administers first aid, as needed.
• Reports employee or guest injuries to the Manager on duty and completes incident reports as directed. 
• Interacts with guests professionally, courteously, friendly, and helpfully. 
• Assist with resolving guest complaints, concerns and suggestions.
• Is familiar with all unit services/features and local attractions/activities to accurately respond to guests’ questions.
• Maintains a positives and active role at the pool, even when working under potentially stressful conditions, including when dealing with a difficult or injured guest.
• Maintains awareness of safety issues and reports them immediately to the manager. 
• Ensures the cleanliness, sanitation, and overall presentation of the facility by performing and overseeing daily custodial and housekeeping duties, including locker rooms, restrooms, pool deck, sauna areas, and common guest spaces. 
• Assists in training and supervising facility staff, ensuring adherence to safety standards and quality service. 
• Coordinates facility usage for private events as directed by the Manager. 
• Performs other duties as assigned. 

Skill and Knowledge Requirements

• Partial High School education; High School Diploma/G.E.D. required.
• One or more years of supervisory experience preferred.   
• Passionate about guest service and the hospitality/recreation industry.
• Ability to communicate and attend to guests with the highest standard of service.
• Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.
• Ability to pass cash handling training.
• Working knowledge of custodial practices, cleaning procedures, and proper use of sanitation equipment and cleaning agents; ability to train others and uphold cleanliness standards in a public facility.
• Current Red Cross Shallow Water Lifeguard Certification required or ability to obtain.  Onsite training is available. 
• CPR/First Aid/AED Certification required or ability to obtain.
• Minnesota Certified Pool Operator certification or ability to obtain.
• Knowledge and ability to apply first aid techniques or ability to learn.
• Ability to work independently and make decisions with minimal supervision.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.

All required certifications will be provided at no cost to the employee if not already current.

Physical Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the facility.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Ability to safely negotiate slippery/uneven walking surfaces.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently and up to 250+ lbs. with assistance occasionally.
• Ability to frequently stand; walk; sit; stoop; kneel; or crouch. 
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• Must be able to swim and demonstrate comfort and competency in the water as part of regular job duties.
• Withstanding temperature and humidity extremes in indoor/outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand and hear the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform job duties. 

Equipment Used

• Point-of-Sale (POS) system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)
• Pool safety and rescue equipment

Be part of something brand new at Giants Ridge!  We’re excited to announce the opening of our Pool & Sauna Haus later this summer – and we’re looking for a dedicated, service-oriented Supervisor to help lead day-to-day operations and ensure an outstanding guest experience. 

As the Pool & Sauna Haus Supervisor, you’ll work under the direction of the Facility Manager to help oversee a clean, safe, and welcoming environment for our guests.  You’ll support staff, enforce facility rules, and assist with guest registration, events and general operations – all while helping bring this brand-new amenity to life! 

What We’re Looking For:

• Previous supervisory experience preferred.
• Strong communication and guest service skills.
• Basic math and computer skills; ability to learn point-of-sale system.
• Current (or ability to obtain): Red Cross Shallow Water Lifeguard Certification, CPR/First Aid/AED Certification and Minnesota Certified Pool Operator Certification – all of which will be part of on-the-job training.
• Ability to work evenings, weekends, and holidays.
• Willingness to work indoors in warm, humid conditions and be physically active on the job. 

Why Work at Giants Ridge?

• Comprehensive Health Coverage – Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support.  We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings – Play for your future with our 401(k)-retirement plan, featuring a company match to help you build financial security. 
• Paid Time Off – Take time to rest, relax and recharge with generous PTO.
• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges – Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. 
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota.  Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast.  Summer is filled with world-class golf, plus mountain biking, water recreation and more.  Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more.  Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. 

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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