Route Delivery Professional bei Farmer Brothers

Description

The Route Delivery Professional is responsible for providing great customer service to assigned customer. Ensures customers are in-stock, serviced as scheduled, and correct invoicing.  Delivers coffee, tea, and related products to customers as needed.

Typical Work Schedule: Monday - Friday, 5:30AM - 2:30PM, begin & end day from branch

Driving: Must be able to pass DOT Physical Medical Exam, have clean motor vehicle record, and pass drug test

Responsibilities

• Deliver orders to existing customers
• Load vehicle for confirmed orders.
• Replenish stock from customer’s back room.
• Rotate beverage station products.
• Responsible for escalating customer issues quickly to the Area Route Manager and ensuring customer satisfaction.
• Ensure all customers, on a set daily schedule, receive delivery and service as required.
• Manage invoices, inventory, and works with Area Route Manager on the daily collections.
• Pick/​pull customer product orders from delivery truck.
• Notify Area Route Manager of any inefficiencies, customer dissatisfaction or opportunities found while on route.
• Perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities as needed. 

Qualifications

Education & Experience

• High School Diploma or equivalent required.
• Previous Route delivery experience preferred.
• Customer service background preferred.
• Previous foodservice industry experience desired.
• Ability to lift 50 lbs. frequently and 60 lbs. occasionally.
• Ability to lift and carry products weighing up to 50 lbs.
• Mechanical aptitude with company hardware and software products.
• Proficient in assessing customer needs.
• Fully supports and stands behind business goals.
• Readily identifies issues, problems or opportunities.
• Is aware of impact self has on others.
• Able to use active listening and communicates effectively with customers or management.
• Able to identify new opportunities and proactively work to grow the business.
• Able to build rapport and a cooperative relationship with customers.
• Ability to use sound business judgement.
• Able to work independently with little supervision.
• Excellent decision-making skills.
• Ability to work effectively with customers and employees.
• Able to be proactive.