Director, Fraud Analysis bei Fiserv

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Risk Director do at Fiserv?

At Fiserv, our Risk Director plays a pivotal role in leading a team of skilled fraud professionals to drive financial risk reduction for our clients. Collaborating closely with the Risk Office Leadership team, you will shape strategies to fortify our clients' financial security.

What you will do:

• Manage a team of 10-15 dedicated fraud prevention professionals offering managed fraud mitigation services to Fiserv's Financial Institution clients within the Risk Office.
• Provide direct and indirect leadership to achieve critical strategic objectives of the department.
• Define strategies for support, resourcing, and team knowledge to meet departmental goals effectively.
• Collaborate regularly with Risk Office leadership peers to ensure policies align with departmental objectives and measure their impact consistently.
• Spearhead department results and represent the Risk Office in cross-functional Fiserv settings.
• Support Risk Office team members in team development, optimizing support, and overcoming daily operational barriers.
• Handle escalations promptly and adjust team policies when necessary for optimal alignment.
• Evaluate KPI appropriateness, review team performance, celebrate successes, and devise remediation strategies for unmet objectives.
• Develop talent within the team, including identifying new talent and enhancing existing skills.
• Influence peers, team members, senior leaders, and clients to support strategic goals effectively.
• Manage assignments, objectives, and fulfillment activities with passion and focused energy.
• Identify and remedy Risk Office support gaps to improve efficiency, engagement, and productivity.
• Drive organizational awareness to benefit the Risk Office team and its goals consistently.
• Deliver concise, deliberate, and direct executive-level communications.
• Act swiftly in problem-solving, partnership-building, and aligning support needs for issue resolution.
• Creatively solve resource challenges, challenge the status quo, and adjust processes based on facts.
• Monitor metrics, team goals, and initiatives, adapting quickly as needed for success.
• Understand end-to-end integration of tools and systems in the Risk Office ecosystem to set the team up for success.

Experience you'll need to have:

• Demonstrated success in leading strategic and people management functions.
• Prior experience managing large teams supporting business-to-business service functions.
• Bachelor's degree or equivalent experience in a relevant field.
• Advanced problem-solving abilities, superior communication skills, and adept navigation across Fiserv departments.
• Proficient in moving within organizational structures and influencing consensus effectively.
• Skilled at diffusing challenges, building culture, and providing exceptional leadership in strategic and people management functions.
• Highly organized with a logical approach to delivery.

Experience that would be great to have:

• Background in the card processing or fraud detection industry

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.