User Access Administrator bei Redstone Federal Credit Union

Performs highly responsible technical system duties associated with the setup, maintenance and administration of user security access roles and permissions for all Credit Union data and applications; tracks changes in user accounts and conducts periodic audits to verify access is obtained and removed in a timely manner; administers the Identity and Access Management (IAM) platform.

Job Description

Essential Duties and Responsibilities

• Sets up, maintains and administers user accounts, access roles and permissions to applications, databases and network services in test, training and production environments; provides additional access roles, permissions and VPN access with management approval; removes users from all applicable systems upon notice of termination of employment.
• Responds to helpdesk tickets, including, but not limited to; systems access, applications, databases and USB devices; troubleshoots and diagnoses problems using multiple resources; takes appropriate action to resolve problems.
• Maintains documentation, position templates and reports of user access rights and permissions for all systems, applications and databases; conducts periodic audits to verify access rights are granted and removed in a timely manner.
• Responsible for processing user access requests, ensuring integrity/accuracy of identity data and requiring access to be removed when individuals leave an organization or change job functions through the use of Identity Management tools and software.
• Assists in testing applications and system releases, updates and fixes; reports test results and performs security systems and applications upgrades after testing for new releases is complete.
• Reviews system generated security reports to validate parameters and audit user access changes.
• Responsible for working with business owners to test applications and system releases, updates, and fixes; reports test results and performs security systems and applications upgrades after testing for new releases is complete.
• Assists with providing evidence for audit requests and with the resolution of audit findings related to user account management.
• Creates and maintains updated procedures for all administered applications and systems.
• Completes all required training programs to maintain a current knowledge applicable to assigned duties and responsibilities, including regulatory compliance requirements.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required. An equivalent combination of education and experience may be considered.

Education Requirements

Required - 2 Year / Associate Degree - Information Technology or a closely related field.

Experience Requirement

Required - 4 Years - Progressively responsible experience performing user support, testing and related functions for business applications.

SKILLS/ABILITIES

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements.
• Basic principles and practices of systems and database administration and maintenance as they apply to areas of assigned responsibility.
• Standard methodology for troubleshooting to determine causes of computer hardware, software and processing problems, errors and failures.
• Functions, capabilities, characteristics and limitations of systems and applications software characteristics, operating environments, commands and structures as they apply to assigned responsibilities.
• Troubleshoot, diagnose and resolve applications problems utilizing advanced knowledge and experience.
• Perform basic business process analyses and apply critical thinking skills to reach sound, logical conclusions regarding user needs and business requirements.
• Read, interpret and apply technical information on business processes, software and hardware to technical and non-technical users.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Good vision, including but not limited to; close and long vision, depth perception and ability to distinguish color and shades.
• Lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in a typical technology office environment.
• Provides on-call guidance and direction.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.

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