VP, Fraud Models, Tools and Technology Leader bei Synchrony Financial
Synchrony Financial · Stamford, Vereinigte Staaten Von Amerika · Hybrid
- Senior
- Optionales Büro in Stamford
Job Description:
Role Summary/Purpose:
The VP, Fraud Models, Tools & Technology Leader is responsible for the overall leadership of the support functions of the Transactional Fraud strategy organization which includes Fraud mitigation (CPP, emerging threats, trend detection), new client launches, Transaction Fraud Model Governance, Strategy Governance, MIS, and Data Management. In addition, the role will drive innovation through leveraging PRISM teams for new data and technology builds, as well as solve unique and nuanced issues, including escalations. Also, within the scope of responsibilities includes Vendor and 3rd Party Management, Supplier management and serving as the Transactional Fraud Data thought leader. The role plays a critical point across the fraud landscape, interacting with multiple teams in PCM/clients, ops, enterprise fraud and other cross functional groups.
The role reports to the VP, Account Management Fraud Strategy Leader, and currently several direct reports as well as sub-teams and dotted line leadership responsibilities in their overall organization.
Our Way of Working
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities:
Lead Transaction Fraud Strategy Platform Management
Lead the Development and New Functionality of Decisioning Platforms, Data and Analytics which includes Strategy Ownership of Advanced Defense, the SAS Fraud Management Platform and the Alerting Processes.
Lead the Implementation of Fraud Policy rules to ensure that the correct infrastructure is in place to ensure Transactional Authentication is implemented, validated and monitored to ensure authentication failures are minimized and mitigated.
Leads the New Client integration team in the delivery of new clients and production.
Collaborate with authentication, fraud operations, special investigations, enterprise fraud team, and client / other teams to cohesively approach balancing fraud mitigation and customer experience aspects.
Manage Partnerships with 3rd Parties on breach data and compromised card signals, drive proactive fraud reissue campaigns for impacted accounts and cardholders.
Manage 3rd Party Fraud tools to create multiple levels of Fraud Risk Mitigation layering.
Provide leadership in cross functional engagements across the Fraud teams on specific projects / initiatives.
Leverage Fraud Communication Platforms and Technology to drive best in class client cardholder experiences while transacting.
Serve as the Transactional Fraud Strategy Data SME
Drive Robust Governance & Process Management
Actively monitor and drive model governance aspects related to transaction fraud models -- direct efforts to support existing and new model builds as well as vendor offerings, including ongoing monitoring and addressing performance issues per MRM framework in partnership with modeling teams
Drive the appropriate Strategy Governance and processes to ensure successful reviews by 2nd Line, 3rd Line, and regulators.
Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending
Manage the Strategy control function for the 1st line Transactional Fraud Strategy team which includes In-Line quality assurance of the strategy changes, Issue management, Exam Management, and the management of numerous Non-Model tools and EUCs
Supports related regulatory exams, audits, and business continuity planning.
Spearhead Innovation, and Partner Collaboration
Provide vision around future landscape to leverage agile teams & innovative techniques to enhance capabilities.
Actively drive innovation investments & development of new tools and data solutions (PRISM, new models etc.) to the point of strategy decision making
Engage with networks (e.g., Visa, MC) on industry trends, score models, and evolving fraud protection mechanisms.
Perform other duties and/or special projects as assigned
Qualifications/Requirements:
Bachelor’s degree and 7+ years of experience building analytically derived strategies within Fraud, Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience building analytically derived strategies in Fraud, Marketing, Risk or Collections in Financial services
5+ years experience in strategy development or related experience involving strong analytics acumen.
3+ years experience / active exposure in Fraud Management within consumer lending
3+ years of data tabulation software or pattern recognition software experience (example: Tableau, SAS Viya, Neo4J etc.),
Desired Characteristics:
Natural curiosity and passion to drive change in consumer lending.
Advanced programming with SAS, SQL, R, Python or analogous languages
Experience analyzing large data sets to derive strategic, segments, actionable credit insights!
Knowledge/awareness of Transaction Fraud systems (ex. SAS FM, Advance Defense), modeling tools
Experience developing Consumer / Commercial Fraud Strategies.
Ability to conduct advanced data analysis and complex designs algorithm.
Experience using advanced modeling & data mining techniques (e.g., Machine learning, Big Data) to develop/ optimize Fraud strategies.
Prior experience managing small to medium sized teams.
Strong communication / relationship management / influencing skills / presentation skills and the ability to interact with and present to SYF senior leaders.
Leadership experience operating at a strategic level as part of a cross functional team.
Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree
Grade/Level: 13
The salary range for this position is 155,000.00 - 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
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