Senior Quality Manager bei Support Solutions

Description

GENERAL FUNCTION: 

Incumbent serves as a Senior Quality Manager for Support Solutions. Support Solutions is licensed, certified and/or accredited by the following: 

• Tennessee Department of Mental Health  

• Tennessee Department of Intellectual and Developmental Disabilities (DIDD) 

• Tennessee Department of Health, Professional Support Services 

• North Carolina Department of Health and Human Services (NCDHHS), Division of Health Service Regulation 

• CARF 

 

Support Solutions is subject to the requirements of all the above standards, rules and regulations related to the above agencies.  Support Solutions provides the following services: 

Services
Like services are grouped together / Terminology varies by state	TN	NC
Supported Living /Supportive Living	x	x
Personal Assistance / In-Home Skill Building	x	x
Community based day / Community Integration / Community Networking and Day Supports	x	x
In-Home Day / In-Home Intensive Services	x	x
Respite	x
Behavioral Respite Homes	x
Supported Employment	x
Semi-Independent	x
Family Residential Model/ Alternative Family Living	x	x
Behavior	x
Psychology Services	x
Outpatient Mental Health	x
Nursing Supports	x
Personal Care / Home Care Services		x

 

GENERAL FUNCTION: Works under the supervision of the Chief of Quality to provide and implement quality management programs and systems. The duties and responsibilities are provided below. All duties and responsibilities will require the incumbent to work strategically and cooperatively with key leaders and other employees. In addition, the incumbent will be required to make numerous contacts and build relationships with a variety of people and professionals whose services are required to ensure successful operations for Support Solutions. Many of the projects and actions related to the quality and development initiatives will require very specific timelines for implementation and actions. The duties and responsibilities of the incumbent are varied and require extensive working knowledge of DIDD and NCDHHS dependent on assignment by the Chief of Quality.  

 

Primary Duties and Responsibilities: The Senior Quality Manager: 

 

1. Supervises Quality Management Specialists as assigned. 

 

1. Works with the Chief of Quality - to ensure all regulatory requirements and standards are met. 

 

1. Develops action plans for all regulatory reviews for implementation and follow up. 

 

1. Completes all licensure and managed care organization paperwork in a timely manner. 

 

1. Leads preparation activities for surveys and develops responses based on survey findings. 

 

1. Participates in a variety of Support Solutions’ Committees and in some cases may be assigned as Chair of that committee (Safety, Incident Management, QA Survey Committee, Task Forces, etc.) 

 

1. Assists with the collection of CARF indicator data and develops respective action plans related to the CARF Indicators 

 

1. Develops systems for ensuring announced and unannounced internal QA visits and develops action plans for these visits that include follow-up and tracking of completed actions.  This is a primary function of this position. 

1. Be responsible for assisting in the development and implementation of Support Solutions’ quality assurance and improvement program with responsibility for researching and interpreting all state policies and standards for programs and related survey requirements, particularly for those states where Support Solutions may be developing new services.  

 

1. Assists with the development of policy and procedure manuals for any new states where Support Solutions will be providing services and/or programs. 

 

1. Writes policies and procedures for Support Solutions as needed to ensure continuity of services across all regions and/or states as assigned by the Chief of Quality. 

 

1. Participates in quality reviews of supported living homes and office sites using Support Solutions’ QA Audit Tool and other audit tools provided by other review agencies and states. 

 

1. Participates as a member of the development planning team providing input to management and others of requirements and standards for internal and external review programs as assigned by the Direct of Quality. Incumbent is a key contributor in the decision-making process and overall planning of Support Solutions’ operations. 

 

1. Works with the Chief of Quality in ensuring that Support Solutions has systems in place for accomplishing successful surveys or reviews by external review organizations and regulatory agencies including respective state and CARF requirements.  

 

1. Participates in a wide variety of quality projects as assigned and needed to ensure compliance with all state and CARF regulations. 

 

1. Works with Quality employees to ensure that all established policies and procedures are implemented upon initiation of services. This includes office inspections to ensure new offices are approved by the state in which services are being delivered. 

 

1. Assists with Quality initiatives in outlying areas in cooperation with the Chief of Quality. 

 

1. Participates in the annual operational planning meetings for Support Solutions and may be responsible for assisting with the planning as well as some of the related initiatives/actions/goals.     

 

1. May be requested to serve in a specialized role such as the Complaint Resolution Manager or other progressively responsible role. These assignments will be made collaboratively with the Chief of Quality and generally with written approval of the Chief of Quality 

 

1. Other duties as assigned by the Chief Executive Officer or the Chief of Quality. 

 

 

OTHER FUNCTIONS: 

 

1. Exhibits behaviors and best practices that are consistent with the vision and values of Support Solutions 

 

1. Meets the Customer Service Standards established by Support Solutions as part of its Continuous Improvement Process 

 

1. Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled 

 

1. Works as part of the team to ensure that Support Solutions’ Quality Assurance Principles (Plan, Measure, Assess and Improve) are practiced and achieved 

 

1. Operates Support Solutions’ and personal transportation in a safe and healthy manner 

 

1. Serves as a positive role model and mentor to other quality management specialists 

 

1. Performs other job-related duties as may be assigned by designated and/or authorized staff. 

 

This job description does not list all the duties of this position. The incumbent may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. The incumbent will be evaluated partly based on performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and either the incumbent or Support Solutions may terminate employment at any time, for any reason. 

 

Qualifications

MINIIMUM REQUIREMENTS: 

 

Incumbent must have a minimum of 5 years of supervisory/management experience in providing community supports and services for people assigned to the Medicaid Waiver and/or persons with developmental and intellectual disabilities or the incumbent must have a degree from a four-year accredited university.  The incumbent must have at least 2 years of specific experience in Quality.  The incumbent must have and demonstrate excellent communication and written skills. The incumbent should have the desire and skills to mentor a variety of employees at Support Solutions including quality staff members, program coordinators, program directors, assistant program directors, home managers and direct support professionals as appropriate.   

 

KNOWLEDGE, SKILLS & ABILITIES: 

 

• Effective verbal and written communication skills 

• Effective organizational skills 

• Effective interpersonal skills 

• Ability to develop positive professional working relationships 

• Must be able to practice confidentiality 

• Work independently with minimal supervision 

 

LICENSES/CERTIFICATES: 

 

• Valid Tennessee Regular Driver License  

• Valid automobile insurance is required. The agency reserves the right to request proof of insurance regardless of the work location or availability of an agency vehicle. 

 

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