Warranty Clerk (Dealership Experience Required) bei Norm Reeves Auto Group

Location: Irving, TX (On site) | Type: Full Time 

Norm Reeves is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida including the #1 RETAIL DEALER IN CA. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

As part of our dedicated team, the Warranty Clerk plays a crucial role in managing warranty claims and ensuring customer satisfaction. The Warranty Clerk is responsible for managing and processing warranty claims, ensuring that all warranty work is accurately documented, and communicating with manufacturers regarding claim approvals. This role requires a strong understanding of automotive repair processes, attention to detail, and the ability to manage multiple tasks efficiently. The Warranty Clerk serves as a liaison between the dealership, customers, and manufacturers to ensure a smooth and timely resolution of warranty claims.

What You'll Do: 

• Process and submit warranty claims to manufacturers for reimbursement.
• Review repair orders to verify warranty coverage and compliance.
• Communicate with technicians and service advisors to ensure accurate documentation.
• Track claim approvals, denials, and follow-ups to maximize reimbursements.
• Maintain warranty records and keep up-to-date with manufacturer policies.
• Address and resolve warranty claim discrepancies.
• Assist with audits to ensure compliance and accuracy.
• Perform other duties as assigned.

What You'll Need:

• Previous experience as a Warranty Administrator or in a similar role within an automotive dealership is preferred.
• Familiarity with warranty procedures and guidelines of major automotive manufacturers.
• Strong attention to detail and accuracy in record-keeping.
• Excellent communication and interpersonal skills.
• Proficient in using computer software for data entry and record management.

What We Offer

• Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
• Invest in Yourself – Tuition Reimbursement
• Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
• Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
• Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
• Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
• Secure Your Future - Build Wealth with 401k Matching
• Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.