IT Support Specialist Pilatus Ibérica - Sevilla (2537) bei Pilatus Aircraft | Swiss Aircraft Manufacturer | Pilatus Aircraft
Pilatus Aircraft | Swiss Aircraft Manufacturer | Pilatus Aircraft · Stans, Schweiz · Hybrid
- Professional
- Optionales Büro in Stans
Career Opportunities: IT Support Specialist Pilatus Ibérica - Sevilla (2537)
Requisition ID 2537 - Posted - Informatik|ICT - Work Schedule (1) - Education Level (3) - Mitarbeitende|Employee - Professional Experience (2) - My skills... (1)
Your Tasks
- IT Support & Collaboration: Serve as the primary contact for local IT issues and support requests (on-site and remote), working closely with IT teams in Seville and Stans (Switzerland)
- Troubleshooting & Technical Support: Diagnose and resolve issues related to hardware (desktops, laptops, printers, scanners, VoIP, mobile devices) and software (Windows OS, Microsoft 365)
- Ticket & Asset Management: Efficiently handle support tickets in coordination with the global IT Service Desk and maintain accurate records of IT assets and service activities
- User & Security Administration: Manage user accounts and access rights, assist in resolving IT security incidents, and ensure compliance with internal policies
- Knowledge Sharing & Process Improvement: Document solutions, update the knowledge base, and contribute to the continuous improvement of support processes
- Career Development Path: You will be the spearhead of the growth of the IT area in Seville with the possibility of having a professional development with increasingly new responsibilities: planning and implementing local IT projects, acting as the interface between Spain and the global IT team, managing local IT assets and budgets, preparing decision-support documentation, and overseeing suppliers and service providers
With this you convince us
- Education in Information Technology or equivalent professional experience, ideally with certifications in Windows systems or related fields
- Minimum 3 years of relevant IT experience, ideally in a support or coordination role
- As our Sevilla office is still in a build-up/start-up phase, this role requires a high degree of flexibility, initiative, and hands-on mentality
- You will help shape structures and processes from the ground up in collaboration with the central IT team
- Structured, reliable, and able to handle multiple tasks under pressure as well a strong sense of ownership and service orientation
- Fluent in English and Spanish (written and spoken); additional languages are an asset
What we offer
- A committed, international team and the chance to work on unique, cutting-edge projects
- Support for training and opportunities for personal and professional development
- The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success
- Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network
- A supportive and inclusive work culture that values diversity and encourages leadership
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Your Tasks
- IT Support & Collaboration: Serve as the primary contact for local IT issues and support requests (on-site and remote), working closely with IT teams in Seville and Stans (Switzerland)
- Troubleshooting & Technical Support: Diagnose and resolve issues related to hardware (desktops, laptops, printers, scanners, VoIP, mobile devices) and software (Windows OS, Microsoft 365)
- Ticket & Asset Management: Efficiently handle support tickets in coordination with the global IT Service Desk and maintain accurate records of IT assets and service activities
- User & Security Administration: Manage user accounts and access rights, assist in resolving IT security incidents, and ensure compliance with internal policies
- Knowledge Sharing & Process Improvement: Document solutions, update the knowledge base, and contribute to the continuous improvement of support processes
- Career Development Path: You will be the spearhead of the growth of the IT area in Seville with the possibility of having a professional development with increasingly new responsibilities: planning and implementing local IT projects, acting as the interface between Spain and the global IT team, managing local IT assets and budgets, preparing decision-support documentation, and overseeing suppliers and service providers
With this you convince us
- Education in Information Technology or equivalent professional experience, ideally with certifications in Windows systems or related fields
- Minimum 3 years of relevant IT experience, ideally in a support or coordination role
- As our Sevilla office is still in a build-up/start-up phase, this role requires a high degree of flexibility, initiative, and hands-on mentality
- You will help shape structures and processes from the ground up in collaboration with the central IT team
- Structured, reliable, and able to handle multiple tasks under pressure as well a strong sense of ownership and service orientation
- Fluent in English and Spanish (written and spoken); additional languages are an asset
What we offer
- A committed, international team and the chance to work on unique, cutting-edge projects
- Support for training and opportunities for personal and professional development
- The opportunity to be part of something significant: contribute to the development of a new facility in Sevilla and play a key role in shaping its future success
- Opportunities for career advancement within Pilatus Ibérica and the broader Pilatus network
- A supportive and inclusive work culture that values diversity and encourages leadership
