Senior Program Manager, SSVF (Supportive Services for Veteran Families) bei Catholic Charities of Kansas City - St Joseph

Description

Position Objective

This position is responsible for the implementation and overall coordination of the Veteran Family Housing Program, funded through the VA Supportive Services for Veteran Families (SSVF), including supervision of managers and employees, coordination with community partners, assuring program goals and outcomes are achieved, and properly preparing and timely submitting reports to the U.S. Department of Veterans Affairs (VA). This position is based out of the Kansas City office.

Essential Duties

• Supervises multiple teams and managers across our service areas.
• Provides mentorship, high-level guidance, and oversight of performance metrics across programs.
• Plays a leadership role in agency-wide decision-making and strategic alignment with VA priorities.
• Provides program development and implementation in compliance with VA SSVF Final Rule and NOFA, and contract with the VA. 
• Finalize screening tools, client file documents, oversight processes, outcome and financial reports. 
• Institute ongoing meetings with SSVF staff and maintain communication and coordination with the subcontractor and community partners, especially the VA.
• Establish policies and procedures for VA SSVF program.
• Collect outcome data from internal systems and compile accurate reports to the VA. through repository.
• Monitor internal financial reports monthly. Collect financial information monthly and provide accurate reports to the VA per the      contract.
• Assure that each participant files includes the assessment, eligibility documents, housing stability plan, and case notes documenting action taken, progress, challenges, and follow up.
• Oversee completion of outcome data forms on all participants quarterly and close client cases in a timely manner.
• Maintain accurate records of financial assistance provided to participants utilizing the appropriate database and/or filing system.
• Prepare case records for proper storage after participant exits program.
• Perform any other duties that may be requested.
• Maintain a positive relationship with grantor and subcontractor.
• Represent the agency’s mission, philosophy, and function to the community.
• Attend agency, community, supervisory, clinical staff meetings, in-service trainings and conferences, as requested/needed.
• Maintain working relationships with community agencies (e.g., VA, HUD-Vash, Salvation Army, Restart and Homeless Services Coalition) to provide comprehensive service for participants and to stay abreast of current trends and resources available.
• Assure the housing stability of clients through program oversight and staff support.
• Assure that client satisfaction surveys are distributed to clients within 45 to 60 days of entry into the program and 30 days after exiting from the program.
• Work closely with and collaborate with community housing and other agency program managers and staff to provide premium services to clients.
• Responsible for the selection, hiring, training and supervision of VA SSVF staff. Performs semi-annual performance appraisal and annual evaluation with recommendation of salary and/or job description changes relevant to the personnel of this area. Maintains ongoing documentation of employee performance, implementing disciplinary action if necessary.
• Ensures that staff follow the Catholic Social Teachings in all aspects of performing their job duties.
• Direct overall management of VA Supportive Services for Veteran Families.
• Oversight of the subcontractor’s performance providing employment services.
• Other duties as assigned.

Requirements

Qualifications

• Bachelor's degree in social work, human services, or related field. Master's degree is strongly preferred.
• At least 5-7 years of case management and/or program coordination experience. Experience working with veterans preferred.
• Experience with employee supervision, program development, oversight, and evaluation required. 
• At least 5 years of supervisory experience.

Additional Qualifications

• Great communication (verbal and written).
• Superior problem solving, conflict resolution skills, sound judgment and reasoning skills.
• Knowledge of computers and software programs.
• Ability to work with diverse populations.
• Conversant in and supportive of Catholic Charities mission.
• Time management skills and the ability to handle multiple demands and priorities.
• Must have the ability to interact positively with grantee, referral sources, other agencies, and community partners.
• Must also have ability to comprehend, document, and converse in Standard English and demonstrated great sound judgment and reasoning skills.

I understand that as an employee of Catholic Charities I am expected to perform job duties in alignment with the items listed below:

· Follows the Catholic Social and Moral Teachings in all aspects while performing job duties.

· Works collaboratively to achieve goals and resolves conflict to achieve the greater good.

· Respect for the diversity of talents and gifts of others and belief in cultivating those to promote personal and professional development.

· Demonstrate compassion and commitment for helping others improve their lives.

· Follow Agency Values: Faith/Hope, Trust, Commitment, Collaboration.