Senior Manager, Performance Optimization bei HMSA
HMSA · Honolulu, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Honolulu
- Lead and manage the function providing oversight of all matters relating to the maintenance and enhancement of internal operations processes and systems to support HMSA's operational and related programs.
- Governance and relationship oversight of service providers which includes ensuring all new benefits/processes are implemented accurately while corrective actions are also completed according to Service Levels Agreements (SLAs).
- Project management leadership for all improvement/corrective activities for the claims area. Includes working effectively with internal and external partners to ensure timelines and quality standards are achieved as expected.
- Develop and maintain an effective unit through the selection, development, compensation and motivation of staff. Develop the talent necessary to achieve short- and long-range goals and objectives through effective coaching, training and assignment of tasks:
- Interview, hire, mentor and develop staff for the Internal Operations job family
- Seek alternate and creative recruiting techniques to address staff shortages
- Discipline and termination as needed
- Assess staff training needs & oversee continuous development of training programs & materials
- Provide career development opportunities to all staff
- Provide recognition and inspire staff toward higher levels of performance and quality
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
