Clinic Coordinator bei Southeastern Cardiology

Description

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family. 

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart. 

Responsibilities 

• Coordinates clinical nursing assignments to ensure optimal coverage, timely patient flow, and excellent patient care. 
• Identify opportunities to improve clinic flow, and escalate solutions to Clinic Nurse Manager 
• Ensures that care and services provided through the clinic space are appropriate and in accordance with provider orders, consideration of patient and staff safety, and organization policies and guidelines.  
• Serves as a clinical and management resource for decision-making, problem solving, and employee performance reviews.  
• Serves as a liaison between provider teams, staff, and management when the Clinic Nurse Manager is not available.  
• Advises clinic nursing staff and management in matters related to patient care, operation of the clinic nursing department, and the flow of clinic. 
• Responsible for addressing patient issues/complaints related to care and/or service received in the clinic or by nursing staff.  
• Delegates clinic nursing tasks to the clinic nursing team in conjunction with Clinic Manager.  
• Assists in the development and implementation of clinical policies and procedures.  
• Collaborates with the Clinic Manager, Director of Clinical Operations, and Director of Quality and Compliance to ensure MIPS, and/or other quality measures, are met in completion.  
• Assists with evaluating quality of care/services provided. Identifies areas needing improvement and makes appropriate recommendations to Clinic Manager and Director to address quality deficiencies.  
• Provides direct patient care, maintaining current skills and competencies required of all other LPNs and CMAs in the department. To include, but not limited to, being able to fill-in for triage in all provider clinics, and fill-in for all jelly tasks in all provider clinics.  
• Adheres to the American Nurses Association Code of Ethics.  
• Assists in the development, implementation, and ongoing improvement of orientation and training plans for new clinic nurses.  
• Prepares the clinic triage schedule for nurses, in conjunction with Clinic Manager, ensuring adequate staffing of the department. 
• Plans for staffing needs and covers clinic nursing staff absences as needed. 
• Reviews PTO requests, to plan for nursing staff coverage, and reviews and approves timecards for payroll.  
• Collaborates with Clinic Manager to assign clinic nursing staff to providers and meet provider team needs.  

Requirements

Job knowledge and skills 

• Familiar with eClinicalWorks EMR 
• Well-developed institutional knowledge  
• Deep understanding of how provider clinic(s) flow efficiently 
• Deep understanding and competence in all aspects of clinical patient care 
• Extremely detail-oriented  
• Demonstrates empathy to patients and advocates for their wishes  
   

Corporate Culture Expectations 

Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.  

Core Competencies 

Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening? 

Functional Competencies 

Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others