ECF Compliance Case Manager bei ORANGE GROVE CENTER INC

Description

WORK SUMMARY:

Case Managers are the advocates and catalysts for person-centered service delivery. They support people with Intellectual and Developmental Disabilities in the assessment, development, monitoring, attainment and reassessment of person-centered goals. Case Managers must develop extraordinary knowledge of the people on their caseload, proactively facilitate informed choice and consistently advocate for person-centered support. S/he is well-trained in CQL Basic Assurances and Personal Outcome Measures (POM), and works with each person and their Circles of Support to increase independence, promote inclusion, implement fading plans, perform needs assessments and identify opportunities. S/he plans and helps implement the use of enabling technology and supported employment. The ECF Case Manager position is a full-time, 80-hour position and typically supports 20-25 people. The position also requires completion of additional assignments, as coverage is needed.

Person-Centered Support:

Case Managers are proactive in helping people achieve their best, most inclusive and productive life and will actively provide feedback to the MCO Support Coordinators regarding Goals and Outcomes.

Complete monthly, unannounced visits, across service environments (except for some work sites if restricted) to include a minimum of a quarterly home visit with everyone on case load.

Call PCSP Meetings as needed.

Attend PCSP Meetings and complete any follow up tasks identified at the PCSP Meeting.

Assist the person supported at the PCSP Meeting, in their sharing of information discussed or discovered in relation to their desired goals and outcomes.

Coordinate services and complete required ECF documents to ensure supports are safe, timely, effective, efficient, equitable, and person-centered.

COS/Customer Relations:

Communicate effectively and develop supportive working relations with all stakeholders, including the person, the Circle of Support (COS), community members, and other personnel.

Keep supervisor & COS members informed of events, concerns, and needs of the people supported. Attend trainings, meetings with supervisor, and applicable department meetings.

Educate and support people and COS members regarding community resources, rights and responsibilities, self-advocacy, dignity of risk, enabling tech, supportive employment, CQL basic assurances, person-centered practices, supported decision-making, etc.

Provide excellent customer service. Notify supervisor of any complaints received.

 

Documentation:

Review Daily Notes for quality and accuracy after collecting daily logs, at least weekly.

Within two days of daily note review, check off on monthly billing calendar/sheet the presence or absence of any notes and notify Team Leader and Supported Living Coordinator of missing notes.

During daily note review, make notes on blank monthly review sheet for easier compiling at the end of the month.

Submit monthly billing calendars/sheets to ECF Day Services Coordinator by the 5th business day of the following month.

Complete Monthly Reports by the 10th calendar day of each month for the previous month, based on the Daily Note Reviews, and sign and scan to each person’s Support Coordinator.

Maintain copies of Monthly Reports and Billing Calendars.

Ensure all applicable individuals have a quality, up to date fading plan. Develop plans as needed and review, initial, and file monthly existing fading plans.

Receive new PCSPs from Support Coordinators. Review the plans and send them along with training and signature sheets to each employee providing support to the applicable individual within one week of plan receipt.

Document all visits, phone calls, and meetings attended in Daily Notes.

Schedule and attend meet & greet meetings and assist individuals and families with completion of PARC packet. Complete initial and required ECF paperwork with the individual supported and any legal representative.

Train each support staff on ECF documentation requirements, ECF guidelines, and specific support needs.

Maintain accurate, up-to-date demographic, personal, and medical information in Orange Grove database.

Learn to use the Therap database and actively participate in the ECF Dept.’s transition to that system.

 

Communication:

This professional must communicate timely, accurately, and professionally with individuals, families, MCOs, and Orange Grove employees.

All electronic communication regarding care and support of people will be shared with both this position’s supervisor and with the Supported Living Director and Chief Residential Officer to ensure that both compliance and programing objectives are met.

This position will respond to emails and phone calls within one business day and will be the primary contact for MCO correspondence related to admitted ECF funded individuals.

This professional will communicate directly with Coordinators, Team Leaders, DSPs, and other employees supporting ECF funded individuals. This correspondence will be transparent and shared with both the position’s supervisor and with the Supported Living Director and Chief Residential Officer.

 

Administrative:

Complete all assignments within the required timeframe.

Return phone calls and emails within one business day.

Complete all required Orange Grove and funder specific paperwork, as needed.

Uphold all policies and procedures of Orange Grove and the ECF Choices Waiver.

Maintain professional appearance, attitude and communication at all times.

Maintain a helpful and supportive attitude at all times.

Provide suggestions for and assist in writing agency protocols.

 

Other Requirements:

Travel in the community required. Occasionally transport people to appointments/interviews in agency vehicle.

Work a flexible schedule if needed to meet the needs of people supported, allowing for emergencies and interruptions.

Other duties as assigned and needed to support people receiving Orange Grove services

Qualifications

EDUCATION: Bachelor’s Degree in Social Services Field Preferred

EXPERIENCE/SKILLS:

Professional and effective written/verbal/electronic communication skills

Demonstrated time management and task prioritization skills

Objective decision-making and problem solving skills

Demonstrated organizational skills

Policy-based conflict resolution skills

Demonstrated ability to work both independently and with a team

Demonstrated teaching and role modeling skills

PHYSICAL

REQUIREMENTS: Good overall physical health and personal stamina. Physical examination, including TB skin test or chest x-ray is required prior to employment.

SUPERVISORY

REQUIREMENTS: Reports to the Director of Compliance & Training. This position has no official supervising duties but will consult with ECF and Supported Living personnel as a mentor and coach when addressing compliance and training requirements and best practices.

OTHER

REQUIREMENTS: Valid driver's license with F Endorsement. Must have dependable personal transportation to provide services. Must maintain auto insurance.

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