- Junior
- Optionales Büro in Calgary
Required immediately, our CALGARY branch is seeking a LEAD CSR to join the team!
FLOFORM Countertops is a Canadian company with its head office in Winnipeg and has 17 Showrooms and 8 fabrication facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The Customer Service Lead is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales. The CSR Lead will also provide training, coaching, and help implementing strategies to improve overall customer service, aid in the implementing of quoting structure, and work towards overall efficiencies in the department.
Qualifications:
Position Summary:
The Customer Service Lead is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales. The CSR Lead will also provide training, coaching, and help implementing strategies to improve overall customer service, aid in the implementing of quoting structure, and work towards overall efficiencies in the department.
Qualifications:
- High School Diploma with proven customer service experience in a fast paced environment
- Team oriented with strong interpersonal skills
- Proficient in Microsoft Excel, including formulas, pivot table and data manipulation
- Strong organizational and problem-solving ability
- Ability to handle challenging situations with diplomacy and respect
- Works well with team members to resolve issues and move forward in a proactive manner
- Effective verbal presentation and communication skills
- Confident mathematical skills with strong understanding of measurements and fractions
- Enjoy working in a challenging, fast paced environment
Duties and Responsibilities:
- Ability to work in a team sales environment
- Assists customers in person, be email or on the telephone
- Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
- Processes orders and accepts payment from customers made over the telephone or in person
- Inputs orders/quotes into the computer system and confirms availability of product
- Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Assists customers in the selection of product
- Establishes proactive communication with customers to ensure understanding of product ordered
- Maintains customer service records
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Participate in inventory
- Keeps the showroom clean and sets up displays as needed
- Other duties as assigned
FLOFORM is proud to offer the successful candidate:
- Competitive Wages
- Medical and Dental Benefits
- Paid sick days
- RRSP matching
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume at www.floform.com/careers
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
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To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.
