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​​Operations Officer​,Organizational Development, GPE​ bei World Bank Group

World Bank Group · Washington, Vereinigte Staaten Von Amerika · Onsite

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​​Operations Officer​,Organizational Development, GPE​

Job #: req34230
Organization: World Bank
Sector: Education
Grade: GF
Term Duration: 2 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s):
Closing Date: 9/17/2025 (MM/DD/YYYY) at 11:59pm UTC

Description

Are you a very passionate advocate for education? Do you want to make a difference in the lives of children? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

Who We Are

GPE is a shared commitment to end the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world. We bring together governments, teachers, civil society, donors, United Nations agencies, development banks, businesses and private foundations to transform education systems so that every girl and boy can have hope, opportunity and agency.

What We Do

GPE helps low- and lower-middle-income countries to build stronger education systems so that all children can get the education they need to thrive. We currently support nearly 90 countries where the needs are greatest and focus on reaching the children who are the most vulnerable, including girls, children with disabilities and those affected by extreme poverty or conflict. Our unique approach works. Since 2002, 160 million more children in GPE partner countries have set foot in classrooms for the first time, more than half of them girls. GPE is also the largest provider of education grants in the global COVID-19 response, providing partner countries with vital resources to ensure that learning can safely continue.

How We Work

Now, GPE is working to help governments transform their education systems to get the most vulnerable children in school, improve teaching and learning, and build equitable, inclusive and resilient education systems fit for the 21st century. Between 2020-2025, GPE will support transformative change in up to 90 countries and territories, which are home to 1 billion children. Transforming education is about creating lasting changes and achieving impact at scale. GPE sets out to deliver this transformative change by convening partners, mobilizing funds and catalyzing reforms to help partner countries accelerate access, learning outcomes and gender equality.

Raise Your Hand

In July 2021, the Global Education Summit put GPE firmly on the path to be fully funded by 2025, by raising a record US $4 billion from donors for GPE’s Raise Your Hand campaign. At the Summit, Heads of State and Government from partner countries made historic commitments to education financing and GPE also mobilized an unprecedented number of pledges from businesses, private foundations and development banks.

A fully funded GPE would support transformed education systems in up to 90 countries and territories, enable up to 175 million children to learn and help get 88 million more girls and boys in school by 2025. In the longer term, this investment could add $164 billion to economies in GPE partner countries, lift 18 million people out of poverty, and protect 2 million girls from early marriage.

Governance And Organizational Arrangements

The GPE Board of Directors includes ministerial-level board members and alternates representing 20 constituencies that reflect the Partnership’s breadth. The Board Chair is HE President Jakaya Kikwete and the Board Vice Chair is Ms. Christine Hogan. The Board of Directors, with its three standing committees, provides policy and strategic oversight and approves or delegates funding decisions.

The GPE Secretariat, with 160 employees and hosted by the World Bank, is responsible for translating the policies and strategies set by the Board into practical support for partner countries, coordinating with diverse stakeholders and galvanizing global support for SDG4. The Secretariat’s headquarters are in the World Bank’s offices in Washington, D.C., with a European office in Paris, an Africa office in Nairobi, a satellite office in Brussels, and a support office in Chennai.

ABOUT THE TEAM

The Secretariat Operations team provides a wide range of support to the GPE Secretariat, including staffing, workforce planning, work and budget planning, organizational design and development, project and change management, IT systems and knowledge management. Its mission is to help the organization operate as effectively and efficiently as possible.

The Secretariat Operations team comprises three sub teams; this position resides within the Organization Development sub team, which focuses on organizational design and development, and design and implementation of major change initiatives.

ABOUT THE JOB

This position will be based initially in Washington DC.

Description

The selected candidate will report to the Team Lead of the Organizational Development team and will deliver related programs and projects.

The nature of the team’s projects and programs changes often, as this function is, by design, responsive to issues and needs surfaced by the leadership team and by staff. As such, the position requires adaptability, flexibility, and aptitude to quickly develop and deploy new skills.

Solutions often require a quick turnaround, with tight timelines. Additionally, the teams’ clients and stakeholders include all GPE staff and managers, necessitating frequent consultation and concerted change management.

Initiatives the selected candidate may be asked to design, implement or support include, but are not limited to, organizational governance and structure changes, job design, process redesign, workload balancing, performance management/workplace effectiveness, staff development and training, and other performance improvement efforts.

This selected candidate will be expected to lead workstreams and initiatives, mentor junior staff, and be responsible for meeting deadlines and resolving issues on his/her work program, with little supervision.

Duties And Accountabilities

ORGANIZATIONAL IMPROVEMENT:

Quickly become familiar with client business challenges

Deploy a suite of organizational development tools to gather information, understand issues and root causes, identify solutions, and implement them.

Gather, organize and analyze data to present information in a manner that is clear and meaningful using metrics and analytics to guide organizational decision-making.

• Build credibility with clients through strong analysis and open, but respectful, discussion of findings and issues.

Research and share best practices in organizational design and development with teams and leadership, including for organizational structure, processes, roles, and performance management.

PROJECT MANAGEMENT:

Lead initiatives, from planning to execution.

Establish supporting architecture, including initiative charters, project plans, reporting mechanisms, communication tools, monitoring and status reporting plans.

Track progress, keep stakeholders informed, and address or escalate issues, as needed.

Conduct after action assessments to learn and refine future approach.

CHANGE MANAGEMENT:

Lead on or support change management implementation for initiatives with which the OD team is involved, ensuring changes are well planned, sequenced, supported, and ultimately, that they stick.

Conduct stakeholder analysis, change impact analysis, training needs assessment, and other up-front work, and gain buy-in through consultation, communication, training or other engagement with managers or staff.

Help clients successfully implement change management strategies to drive adoption of changes.

Craft communications and key messages for stakeholder engagement activities to build awareness and drive buy in and adoption of change initiatives, or coach and guide communications staff or others in stakeholder messaging and engagement activities.

Support leadership in creating change stories to share the future state vision and strategy.

Create resistance management plans and action items to prevent these behaviors.

TEAM PLANNING AND COORDINATION

Contribute significantly to team planning efforts, including identification of opportunities/work program, team coordination, budget management for specific workstreams or programs, and team learning and improvement efforts.

Coach or mentor junior staff, oversee daily work of consultants for some workstreams, and help identify and resolve team issues that arise.

OTHER

Contribute to corporate initiatives as required.

Identify and undertake learning and development opportunities to keep skills current.

Lead recurring corporate initiatives, such as the bi-annual staff survey, and support executive office with Board reporting or other initiatives.

Respond to/support other organizational projects or needs identified by GPE leadership.

Note: This internal requisition is open to WB and IMF staff only (including short-term and extended term consultants/ temporaries). External candidates are requested not to apply. In case an external candidate applies, their application will not be considered.

Selection Criteria

Bachelor’s degree with 7 years of experience, and a Master’s degree with 5 years of experience in a relevant field such as Organization Development, Organizational Behavior, Applied Behavioral Science, Business, or equivalent education and experience. 

At least 5 years of experience, including several years managing projects and leading or supporting design and implementation of organizational change initiatives. Experience implementing structure, process, people, and systems-related changes, and delivering data-driven solutions. Experience in private and public sectors. Experience working in a multicultural environment and navigating complex organizational structures. Strong technical skills and familiarity with business tools relevant for organizational development initiatives, including data analysis and visualization, project planning, and team collaboration and communication tools.
Desirable: Knowledge of GPE’s organization, policies and processes.
 
Competencies
Accountability & Results Focus -  Engages in productive consultation without losing sight of responsibility for own decisions, deliverables and deadlines. Doesn’t let the pursuit of perfection prevent forward progress. Seeks clarity when needed to move work forward and takes initiative to remove obstacles. Takes ownership of own mistakes, failures or oversights, and seeks to correct them. Manages differences of opinion to productive resolution so as not to impede progress. Works to ensure group efforts produce clear actions and decisions and tasks conclude.

Adaptability -  Models flexibility - responds to changing circumstances by innovating and altering behavior to better fit different situations. Learns new skills and performs work in different ways. Remains calm in stressful situations and influences others do so. Professionally deals with personal discomfort in a changing work environment.

Collaboration & Teamwork -  Actively collaborates with others and models and open, helpful disposition. Acts as a teammate, proactively stepping in to support colleagues as needed. Recognizes and values the role of each team in delivering on GPE’s mission. Approaches challenges and obstacles as shared challenges to be overcome. Sincerely contributes to productive group dynamics and actively seeks and considers diverse ideas and approaches.

Communication & Interpersonal Skills -  Has experience & success working in multicultural environments. Speaks and writes clearly and effectively, adapting language, tone, style and message to diverse, multicultural audiences. Skilled at communicating complex information in succinct and digestible ways. Shares information and keeps people informed; Models transparency, in a way that builds trust in a culturally diverse environment. Maintains productive working relationships with colleagues and models this behavior for junior staff. Engages in active listening and two-way conversation. Asks questions for clarification and responds to others appropriately.  Learns from others’ ideas and expertise.

Planning & Organizing -  Works well independently and in teams. Plans and prioritizes work effectively, making adjustments as needed to accommodate changes. Sets and meets individual and team deadlines. Works well under pressure and against tight timelines, and still delivers high-quality work. Foresees risks and identifies mitigation strategies and contingencies.

Consulting and Facilitation Skills -  Intermediate knowledge and experience working in a consulting capacity and leading the consulting process, from needs assessment to implementation of solutions. Skilled at conducting needs assessments and gathering information through surveys, focus groups, brainstorming, client interviews, and other methods and facilitating group discussions. Strong critical thinking and analytical skills, with ability to synthesize information, diagnose issues accurately, bring structure to challenges and options, and craft meaningful interventions. Client management skills, including listening, understanding readiness for change, building trust, and setting clear expectations. Ability to communicate effectively to a variety of stakeholders at all levels, and to gain buy-in and commitment to courses of action.

Learning and Development -  Experience implementing corporate learning and development programs, tools, and systems. Intermediate knowledge of learning theory and principles, best practices, trends, latest research. Understanding of principles and practices in talent management. Experience with career frameworks, including job descriptions, job streams, career plans, career profiles, mentoring and coaching programs, career advisory services, etc. Knowledge of competencies frameworks and experience implementing them. Commitment to instilling a culture of learning in the Secretariat.

Organizational Design and Management -  Intermediate knowledge of organizational design elements, and the frameworks and tools used to assess and improve organizational effectiveness. Experience aligning organizational structures, policies, and processes with strategy, goals, and delivery model. Experience evaluating and addressing staffing-related issues, such as spans of control, job design, workload balancing, and resource allocation. Knowledge of delegation and decision-making models, to strengthen efficiency and accountability. Knowledge of business process analysis and redesign methodologies and tools.

Program Development and Management -  Experience developing and delivering programs and new offerings. Intermediate knowledge of project and program management principles and tools, and experience setting goals and objectives, defining workplans and timelines, identifying milestones and deliverables, setting KPIs, and tracking and reporting on progress. Design thinking skills to ensure new programs are designed with the user fully in the center (for example, visualization, journey mapping, rapid prototyping, client co-creation, and others). Understanding of the importance of stakeholder buy-in, and the principles, tools, and levers needed to successfully manage change and ensure adoption of new products, services or ways of working. Demonstrated commitment to learning and continuous improvement (e.g. through needs assessments, evaluations, after action reports, staff surveys, and program modification).

BENEFITS FOR THIS POSITION 

Term appointments include, but are not limited to, medical benefits, including dental and vision, Staff Retirement Plan, financial assistance program, life & disability insurance, comprehensive leave policy (minimum 26 days/annum) and parental leave policy (50-100 days).  

DIVERSITY AND INCLUSION

Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with a diverse set of backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, creed, race, color, ethnicity, sexual orientation or disability.

GPE has a zero-tolerance policy against all forms of sexual exploitation, abuse and harassment. Every GPE staff member is expected to abide by GPE Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH) policy and play an active role in identifying, reporting, and working to prevent SEAH at GPE. Not doing so will constitute a violation of their employment contract and will be grounds for dismissal.

WBG Culture Attributes:

1. Sense of Urgency – Anticipating and quickly reacting to the needs of internal and external stakeholders.
2. Thoughtful Risk Taking – Taking informed and thoughtful risks and making courageous decisions to push boundaries for greater impact.
3. Empowerment and Accountability – Engaging with others in an empowered and accountable manner for impactful results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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