Onsite Deskside Support Technician - New York, NY bei Slipstream IT

Introduction

At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream�s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for Windows 10/11 and Microsoft 365 environments.
• Act as the first point of contact for technical issues�including in-person walk-ups and remote support�triaging and resolving issues or escalating when necessary.
• Use NinjaOne to remotely access systems and manage ticket resolution.
• Troubleshoot and resolve common issues related to desktops, laptops, mobile devices, printers, video conferencing systems, & standard office software.
• Provide user support for applications including Adobe, DocuSign, Okta, Zoom, and Microsoft Teams.
• Perform Okta password resets and handle basic identity and access management questions.
• Support user group and mailbox configurations in Exchange (basic admin level); no Azure experience required.
• Work within Jira Service Desk to manage and track support tickets; document solutions in Confluence.
• Ensure systems comply with IT policies, procedures, and regulatory requirements.
• Collaborate with IT team members to support technology upgrades and continuous service improvement.

Qualifications

• Associate�s or Bachelor's degree in IT, Computer Science, or related field or equivalent experience.
• 2+ years of IT support experience in a corporate or regulated environment.
• Biotech/pharma experience is a strong plus.
• Proficient in Microsoft 365, Windows OS, Active Directory, and standard business applications.
• Familiarity with Jira Service Desk, Confluence, and remote support tools (e.g., NinjaOne).
• Experience supporting SaaS applications, identity management systems (especially Okta), and user onboarding/offboarding.
• Excellent communication, troubleshooting, and interpersonal skills.
• Self-starter who can prioritize tasks, manage time effectively, and thrive in a dynamic environment.

Work Environment & Physical Requirements

• Hybrid role: 3 days on-site (Monday/Tuesday/Thursday), 2 days remote.
• This position is primarily on-site (3 days/week), with remote support responsibilities (2 days/week).
• Onboarding and training will occur in person.
• Must be comfortable lifting up to 40 lbs (e.g., moving IT equipment).
• Standard office setting within a secure, regulated workplace.

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $75,000-$80,000

Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.