Telephone Operator Emergency Dispatcher Lead - Evenings bei Dartmouth-Hitchcock Health
Dartmouth-Hitchcock Health · Lebanon, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Lebanon
Overview
This fulltime, evening position is located onsite in Lebanon, NH.
DH benefits start the first day of employment.
Performs duties of Operator Services Telephone Operator, all levels, and provides leadership and training to new staff. Manages the performance of communications equipment, computers and databases. Provides operational support to the Operator Services team and provides input to leadership regarding individuals’ performance.
Responsibilities
Qualifications
- High School Diploma or Equivalent.
- Three (3) years working in a telephone-based customer service role utilizing a switchboard/multiline phone, minimum of two (2) years must be in a hospital or medical facility, preferably a Dartmouth Health Member site, required.
- Intermediate Computer Skills
- Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.Demonstrated outstanding communication and interpersonal service skills and ability to work both independently and as part of a team required.
- Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
- Demonstrated expertise in all Center operations, systems and equipment.
- Excellent organization, initiative, problem solving skills and attention to detail.
- Complying with D-H policies and standards for all actions related to their role.
Required Licensure/Certifications
- 911 Training Certification within first six (6) months of employment