Emergency Department Care Co-ordinator - Mental Health and AOD Hub bei St Vincent's Hospital Melbourne

Job Description:

• Excellent benefits including salary packaging
• Fitzroy location
• Challenging and rewarding work environment
• Friendly and dynamic team
• Part Time, Fixed Term until Sep 2026 (8 hours per week)

About the Role
This care coordinator role will be embedded into the Mental health AOD Hub team and report directly to the Team leaders. This position will also have strong links to the existing ED care coordination team, ALERT. Through screening and referral in the ED the care coordinator is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate patient centred care, effective management of the ED episode of care and support discharge planning and support into the community  Assessment and care planning are achieved in collaboration with patients, their carer’s, and members of the MH&AOD Hub team, ALERT and the Emergency Department Clinical team. 

Classifications for this position will be Allied Health Grade 2 or Registered Nurse Grade 4A.

Your Contribution
• Nursing qualification or Allied health qualification relevant to the cohort and minimum 2 years’ experience in relevant acute setting.
•  Current AHPRA registration where applicable /and /or eligible for membership of professional association.
•  Current Victorian Driver’s License

What we Offer
• A focus on wellbeing initiatives, with regular events and programs
• Confidential, solutions-focused employee counselling
• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
• Salary Packaging – Increase your take home pay!
• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks
• Discounts and Promotions always available through our Foundation
• Regular opportunities for professional development to assist you to reach your career goals
• Culture of continuous improvement

About the Emergency Department

The SVHM Emergency Department (ED) consists of 2 resuscitation bays, 16 cubicles, 5 fast track chairs and 15 Emergency short stay beds. In addition, there is a behavioural assessment room, procedure room and a plaster room. A triage assessment chair and a 3 chair diagnostic lounge supports patient flow into the department.

The Emergency Department has in place a multidisciplinary team which brings together clinicians from mental health, drug and alcohol and the ED care coordination team ALERT to provide specialised care to patients presenting to the ED with high acuity mental health and AOD issues, and complex psychosocial needs. This service is called the Mental Health and AOD Hub (MH&AOD Hub) and will be based at within the Emergency Department. All positions will report clinically to the MH&AOD Hub team leader, while direct line management sits within the retrospective discipline streams in the case of the care coordination role this will be through ALERT.  The team will provide a seven day/week extended hours service. 
 

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

Respectfully, no agencies please.

The SVHM Emergency Department (ED) consists of 2 resuscitation bays, 16 cubicles, 5 fast track chairs and 15 Emergency short stay beds. In addition, there is a behavioural assessment room, procedure room and a plaster room. A triage assessment chair and a 3 chair diagnostic lounge supports patient flow into the department.

The Emergency Department has in place a multidisciplinary team which brings together clinicians from mental health, drug and alcohol and the ED care coordination team ALERT to provide specialised care to patients presenting to the ED with high acuity mental health and AOD issues, and complex psychosocial needs. This service is called the Mental Health and AOD Hub (MH&AOD Hub) and will be based at within the Emergency Department. All positions will report clinically to the MH&AOD Hub team leader, while direct line management sits within the retrospective discipline streams in the case of the care coordination role this will be through ALERT.  The team will provide a seven day/week extended hours service.

This care coordinator role will be embedded into the Mental health AOD Hub team and report directly to the Team leaders. This position will also have strong links to the existing ED care coordination team, ALERT. Through screening and referral in the ED the care coordinator is responsible for the delivery of timely and comprehensive assessment and care coordination of patients with complex needs to facilitate patient centred care, effective management of the ED episode of care and support discharge planning and support into the community  Assessment and care planning are achieved in collaboration with patients, their carer’s, and members of the MH&AOD Hub team, ALERT and the Emergency Department Clinical team.

At times when not engaged in the care of MH&AOD Hub  patients, this role will take on similar duties within the ALERT team.

MH &AOD Hub Role

• Respond and screen eligible clients for the MH&AOD hub
• Provide clinical response to eligible MH&AOD Hub patients
• Provide appropriate discipline specific clinical management, discharge planning & community liaison for all relevant patients in collaboration with team members within the Hub
• Effective negotiation and advocacy with relevant service providers to ensure optimal and coordinated client care according to best practice principles
• Facilitate appropriate admissions/nominations to, inpatient and outreach services.
• Provide advice and support and engage in strategies to maintain a safe and therapeutic environment for consumers and carers.
• Facilitate appropriate admissions/nominations to area mental health and AOD services, inpatient and outreach services.
• Consultation and follow up with community teams to ensure continuity of care.
• Ensuring all documentation including client records are completed and managed in a timely manner consistent with SVHM policies and procedures, legislative and regulatory requirements
• Contributing and participating in MH&AOD Hub, professional development (PD) and other PD that supports own learning objectives for this role.
• Active participation in MH&AOD Hub interface processes, service development, evaluation and portfolio activities
• Develop knowledge of local resources and services to make appropriate referrals, provide advocacy and initiate service development that will proactively enhance consumer access to services.

ALERT Role

When not directly involved with the MH&AOD Hub:

• Early identification of ALERT patients in the Emergency Department.
• Facilitate clinical management, discharge planning & community liaison for all relevant patients under the ALERT target cohort.

General

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM
• Comply with all SVHM policies, procedures, by laws and directions
• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed
• Participate in the annual  SVHM performance review process
• Display adaptability and flexibility to meet the changing operational needs of the business
• Comply with applicable Enterprise Bargaining Agreement provisions
• Display a willingness to develop self and seek to improve performance

Clinical Quality and Safety

• Attend clinical orientation upon commencement
• Maintain clinical registration and any required indemnity cover
• Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
• Take personal responsibility for the quality and safety of work undertaken
• Take all necessary care and precautions when undertaking clinical procedures
• Complete  annual clinical competencies
• Maintain skills and knowledge necessary to safely and skilfully undertake clinical work
• Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner
• Collaborate and clearly communicate with patients/clients and the healthcare team
• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work

Person Centred Care

• Ensure consumers receive information in an appropriate and accessible format
• Actively support consumers to  make informed decisions about their treatment and ongoing care
• Ensure consumers are aware of their rights responsibilities and how to provide feedback

Health and Safety

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions

• Complete required Fire and Emergency Training annually

• Complete required Workplace Culture and Equity Training annually
• Attend general hospital orientation within 3 months of commencement

The incumbent of this position will be expected to possess the following core capabilities:

• Capability
• Demonstrated behaviour
• Personal
• Personal effectiveness
• Takes responsibility for accurate, timely work results
• Learning Agility
• Identifies personal development needs and seeks information from a range of sources
• Outcomes
• Patient/Resident/client centred
• Strives to meet and exceed expectations, demonstrating sound judgement
• Innovation and Improvement
• Contributes to improvement by reviewing strengths and weaknesses of current processes
• Strategy
• Driving Results 
• Manages own work load to deliver results
• Organisational Acumen
• Understands the interdependencies between units/departments
• People
• Working with and Managing others
• Takes responsibility for ensuring productive, efficient teamwork
• Collaboration
• Works collaboratively within and outside the team

• Nursing qualification or Allied health qualification relevant to the cohort and minimum 2 years’ experience in relevant acute setting.
• Current AHPRA registration where applicable /and /or eligible for membership of professional association.
• Current Victorian Driver’s Licence

• Specialised skills in one or more of the following areas: Substance Use, Homelessness, Mental Health
• Experience with prioritizing patients and hospital demands 
• Demonstrated sound knowledge of the application of care coordination practice frameworks and principles, in the context of the current health care environment.
• Demonstrated ability to work autonomously and as part of an interdisciplinary team
• Highly developed clinical documentation and written skills.
• Demonstrated ability to effectively work with relevant service providers to achieve best outcomes for clients
• Proven ability to effectively manage and negotiate solutions to complex problems
• Demonstrated commitment to and experience in the development, implementation and evaluation of program activities
• Highly developed interpersonal skills that incorporate the qualities of excellent communication, negotiation, organization, planning and conflict management
• Excellent time management skills, including planning, organizing and prioritizing of workload
• Current Victorian Driver’s License
• Participation in roster which includes weekends, Public Holidays and day and afternoon shifts.
• Awareness of Department of Health HIP initiatives and National Health Reform initiatives

• Specialised skills in one or more of the following areas: aged care  or chronic disease, family violence, Aboriginal health.
• Postgraduate qualifications in related field

Closing Date:

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct