- Professional
- Optionales Büro in Lisbon
We are seeking a Digital Education Manager to design, develop, and manage customer training content, guided walkthroughs, and learning journeys for ComplyAdvantage products. This role will be responsible for creating scalable, engaging, data-driven and AI-enhanced educational programs that empower customers to successfully adopt and maximize the value of our solutions.
You will work closely with Product, Customer Success, Marketing, and other teams to ensure customers can access the right on-demand resources, self-service tools, and in-product education to enhance their experience and drive adoption.
As a Digital Education Manager, you will be responsible for:
Content Development & Delivery
- Design and oversee a world-class Customer Education Program, including interactive training content, video tutorials, webinars, office hours and knowledge base articles tailored to various customer personas and product use cases.
- Contribute educational material for guided product walkthroughs, in-app tooltips, community content and onboarding flows to help customers navigate our solutions.
- Develop role-based learning journeys that align with customer goals
- Create and manage an Academy or learning management systems (LMS), customer training portals, and certifications.
- Own and evolve the customer education roadmap. Conduct surveys and analyse responses to continually improve training content & delivery.
Digital Learning & Self-Service Strategy
- Spearhead the development of an AI-powered self-service strategy, leveraging Large Language Models (LLMs) trained on our trusted educational content to provide customers with instant, scalable support.
- Build a self-service, on-demand, learning ecosystem that enables customers to find answers quickly and independently.
- Track engagement metrics, completion rates, and feedback loops to optimize training content and improve effectiveness.
Cross-Functional Collaboration
- Collaborate with Marketing, Regulatory Affairs and Success teams to promote education programs and increase customer participation.
- Work with Support, Professional Services, Customer Success, Product, and Engineeringto embed education into the product experience, ensuring a seamless learning journey.
- Partner with RevOps and Analytics teams to measure the impact of education initiatives on customer adoption, retention, and overall success.
Success Metrics & Outcomes:
- Increase customer product adoption and proficiency through high-quality digital training programs.
- Improve self-service resolution rates by reducing support tickets
- Boost customer satisfaction and engagement by ensuring content is accessible, relevant, and actionable.
- Drive faster onboarding and time-to-value by implementing structured learning pathways.
- Implement an LMS or Academy modular learning experience with certifications.
Who you are:
- 2+ years of experience in Customer Education, Customer Support, Digital Learning, Instructional Design, or Customer Success within a B2B SaaS environment.
- Expertise in LMS platforms, e-learning tools, and content creation software.
- Experience developing multi-format learning experiences (video, interactive walkthroughs, knowledge base articles, certifications, etc.).
- Analytical mindset with the ability to track engagement and training effectiveness.
- A creative problem solver who thrives in a fast-paced, customer-centric environment.
- Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
- Fluent in English with excellent communication skills - both writing and verbal
Whats in it for you?
- Equity – We want you to have a part in what we're building.
- Private medical insurance – Designed to ensure peace of mind while you excel in your career.
- Unlimited Time Off Policy – Because work-life balance and well-being are critical to keeping us at our best.
- Hybrid working model – We embrace a hybrid approach with two days a week in the office, fostering collaboration and meaningful relationships.
- Home office setup – You'll receive a new starter budget to kit out your home workspace.
- Exciting projects & team – Work on innovative projects with smart, collaborative teammates eager to learn and share.
- Annual learning budget – (Prorated based on start date) to support your performance and career development.
About ComplyAdvantage: We're a leading SaaS provider revolutionising how fintech companies navigate complex regulatory landscapes. Our platform powers compliance and risk management for hundreds of innovative financial services companies, from emerging startups to established enterprises. We believe in empowering our teams to solve meaningful problems and create exceptional value for our customers.
We have five global hubs in New York, London, Lisbon, Singapore and Cluj-Napoca.
Since 2014, we have raised over $100 million in funding and are backed by Goldman Sachs, Ontario Teachers, Index Ventures, Balderton Capital and a16z.
At ComplyAdvantage diversity fuels our growth and our commitment to inclusion across race, gender, age, religion, identity and experience drives us forward every day. We encourage everyone to apply and will consider every application fairly.
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