Service Expert WHS (Warehouse Software Applications) bei STOW Group

Movu Robotics
Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics?

We are looking for a highly motivated and experienced individual to join our team as Expert Warehouse Software Applications.
In short, you: Analyse complex incidents. Support updates and process adjustments. Create troubleshooting documentation. Collaborate with developers and service providers.

Responsibilities

• Take ownership of complex incidents escalated from Level 1 Support or Key-Users;

• Analyse errors in WMS/WCS, conveyor systems, or automated storage systems;

• Collaborate closely with developers, PLC engineers, and external service providers to resolve issues;

• Support system updates, configuration changes, and rollout of new functionalities;

• Investigate integration and interface problems between WMS, WCS, PLCs, and material flow systems;

• Create detailed troubleshooting documentation, escalation reports, and recommendations for Key-Users;

• Provide guidance to Level 1 Support for recurring problems and knowledge sharing;

• Participate in testing and validation of system changes before deployment.

• Technical degree or equivalent experience (e.g., IT, automation, mechatronics, industrial engineering);

• Solid knowledge of WMS/WCS, automated storage systems, conveyors, and PLCs;

• Hands-on experience in troubleshooting software and hardware integration issues;

• Understanding of databases, SQL queries, and system logs for root-cause analysis;

• Strong problem-solving, analytical, and communication skills;

• Fluent in English (written and spoken).

What do we offer you?

• A place in an enthusiastic, young organisation with the necessary ambitions
• The necessary freedom and opportunity to take initiative. 
• An intensive training by experienced people.
• An attractive salary in an international environment with many benefits: 
  • Company car with fuel card/charging pass
  • Group & health insurance
  • Meal vouchers (8€)
  • Net allowances
  • CAO90 Bonus
  • Laptop
  • iPhone + subscription
  • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total)

Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.