Massage Therapist - Dollywood's DreamMore Resort & Spa -Full Time Year Round bei Dollywood Company

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Massage Therapist  for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Massage Therapist checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The right candidate will provide high-quality massage services in a positive, collaborative and supportive work environment and facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Provides high-quality massage and other services as your skills and license/s permit, using specified draping techniques and treatment protocols. Must be able to perform all massage techniques within the spa scope of practice within the first 30 days
• Uses proactive sales techniques, recommending and demonstrating retail product for each guest
• Recognizes guests and peers in a genuinely warm and friendly manner
• Arrives to work on time and groomed to the required standard
• Consistently begins and end services on time
• Maintains treatment room supplies, requesting inventory as needed
• Ensures the cleanliness and neatness of the front-of-house and back-of-house areas. Assisting in cleaning, linen distribution, overall tidiness
• Attends and participates in mandatory department trainings and meetings
• Reports maintenance issues promptly
• Assists with event planning and execution as well as special promotions. Lean in on massage specific topics
• Helps design treatment protocols
• Completes retail and backbar inventories as needed
• Achieves high-level of proficiency with Book4time booking software and assist with trainings and administrative maintenance
• Assists with team scheduling and attendance compliance
• Coordinates food and beverage services for the Spa
• Maintains confidentiality of all proprietary and guest information

Management reserves the right to change and/or add to these duties

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Computer proficiency and ability to learn new software
• High level of proficiency in massage therapy
• Proficiency in additional modalities such as East Asian therapies, prenatal and oncology therapies
• Current Tennessee Massage Therapy License Required, Active and in Good Status
• Must successfully complete a post-employment offer background check and drug test

Knowledge, Skills and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Must be able sit, stand and maneuver body for long periods of time
• Provide 25 to 75-minute massages and body treatments to clients by appointment
• Guide clients through service offerings and determine which massages would fit them most
• Annotating a detailed intake form on client
• Advise stretching, strengthening and relaxation methods
• Suggest future appointments and regime
• Listen to clients during appointments and adjust technique to desired pressure
• Must be able to perform 5-6 treatments per day
• Never diagnose a client with anything but suggest seeing a professional if something seems abnormal or contraindicating

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.