Platzhalter Bild

Contact Center Representative bei Illinois Municipal Retirement Fund (IMRF)

Illinois Municipal Retirement Fund (IMRF) · Oak Brook, Vereinigte Staaten Von Amerika · Hybrid

50.254,00 $  -  53.269,00 $

Jetzt bewerben

Internal applicants must apply by 9/10/2025 

SUMMARY

The primary responsibility of the Member Contact Center Representative is to act as liaison between IMRF and its customers (members, annuitants, and beneficiaries) to foster interactive, informed, and collaborative working relationships by providing excellent customer service.  The customer service representative is primarily responsible for responding to incoming telephone calls and may also be responsible for responding to emails, online chat, and other omnichannel contact center services as assigned. The representative with generalist training and skills in IMRF retirement and disability benefit policies, procedures, and laws will assist customers by providing answers and guidance regarding (member and retirement eligibility, status on transactions in process, information related to applying for benefits, etc., and other employee status information).  These services must be delivered in an empathetic, courteous, professional, and expedient manner.   

 

The Contact Center Representative will be assigned to a specific office location for specific daily hours.  Temporary and/or limited periods of remote work may be assigned based on IMRF determined needs.     

 

ESSENTIAL DUTIES & RESPONSIBILITIES

 

Administrative

  • Provide administrative support to Member Services Department as needed.
  • Work with the Contact Center Analysts as needed for continuous process

improvements.

  • Assist in clerical duties.
  • Other duties may be assigned.

 

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

Associate degree plus 1 years of customer service or pension plan administration experience. (Preferred)

OR

Three years of customer service experience.

Salary and Benefits 

The expected annual salary range for this role is $50,254 - $53,269. Please note the salary information is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees.

Other factors include the following benefits: 

·       Pension, death, and disability benefits as a member of IMRF

·       Generous insurance benefits, including medical and dental

·       35-hour base work week, Monday-Friday. Ability to work one day remote, per week, after 6 months of hire. 

·       Paid vacation, paid sick, 12-13 paid holidays and 2 personal days

·       Tuition reimbursement

·       Business casual attire 

Jetzt bewerben

Weitere Jobs