What will be your mission?

As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.

What will you do?

• Encourage upselling and strive to meet the monthly revenue targets;
• Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
• Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
• Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
• Maximise product and service quality levels, as well as guest satisfaction;
• Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
• Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
• Participate in hotel events, daily briefings, and training sessions to enhance professional skills.

What are we looking for?

• Degree in Hotel Management, Tourism, or a related field (preferred);
• Strong commercial skills (experience in reservations management or sales will be valued);
• Previous experience in customer service (preferred);
• Excellent communication abilities;
• Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
• Proficiency in computer tools and social media platforms;
• Availability to work with performance-based objectives;
• Proactive and flexible attitude;
• Hybrid position, with offices located in Faro, Algarve;

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.