Reservation Agent (M/F) - Minor Hotels . Algarve (3189) bei Minor Hotels
Minor Hotels · Faro, · Hybrid
- Junior
- Optionales Büro in Faro
Career Opportunities: Reservation Agent (M/F) - Minor Hotels . Algarve (3189)Requisition ID 3189 - Posted - Office - Other - Minor Hotels - Portugal - Central Services Portugal - Full Time - Permanent
Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
- Encourage upselling and strive to meet the monthly revenue targets;
- Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
- Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
- Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
- Maximise product and service quality levels, as well as guest satisfaction;
- Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
- Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
- Participate in hotel events, daily briefings, and training sessions to enhance professional skills.
What are we looking for?
- Degree in Hotel Management, Tourism, or a related field (preferred);
- Strong commercial skills (experience in reservations management or sales will be valued);
- Previous experience in customer service (preferred);
- Excellent communication abilities;
- Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
- Proficiency in computer tools and social media platforms;
- Availability to work with performance-based objectives;
- Proactive and flexible attitude;
- Hybrid position, with offices located in Faro, Algarve;
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
- Encourage upselling and strive to meet the monthly revenue targets;
- Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
- Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
- Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
- Maximise product and service quality levels, as well as guest satisfaction;
- Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
- Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
- Participate in hotel events, daily briefings, and training sessions to enhance professional skills.
What are we looking for?
- Degree in Hotel Management, Tourism, or a related field (preferred);
- Strong commercial skills (experience in reservations management or sales will be valued);
- Previous experience in customer service (preferred);
- Excellent communication abilities;
- Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
- Proficiency in computer tools and social media platforms;
- Availability to work with performance-based objectives;
- Proactive and flexible attitude;
- Hybrid position, with offices located in Faro, Algarve;
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
- Encourage upselling and strive to meet the monthly revenue targets;
- Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
- Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
- Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
- Maximise product and service quality levels, as well as guest satisfaction;
- Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
- Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
- Participate in hotel events, daily briefings, and training sessions to enhance professional skills.
What are we looking for?
- Degree in Hotel Management, Tourism, or a related field (preferred);
- Strong commercial skills (experience in reservations management or sales will be valued);
- Previous experience in customer service (preferred);
- Excellent communication abilities;
- Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
- Proficiency in computer tools and social media platforms;
- Availability to work with performance-based objectives;
- Proactive and flexible attitude;
- Hybrid position, with offices located in Faro, Algarve;
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.
Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.
Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.
What will be your mission?
As a Reservations Agent, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.
What will you do?
- Encourage upselling and strive to meet the monthly revenue targets;
- Stay informed and provide accurate information regarding hotel sales strategies, rates, packages, group bookings, and reservation status;
- Process and respond to all reservation requests within 24 hours, in accordance with established guidelines;
- Remain up to date with current hotel information, particularly room types, rates, facilities, food and beverage outlets, and promotions;
- Maximise product and service quality levels, as well as guest satisfaction;
- Ensure that all guest satisfaction issues are communicated, monitored, and resolved in a timely manner;
- Oversee daily arrivals, ensuring all guest requests are fulfilled and expectations are met;
- Participate in hotel events, daily briefings, and training sessions to enhance professional skills.
What are we looking for?
- Degree in Hotel Management, Tourism, or a related field (preferred);
- Strong commercial skills (experience in reservations management or sales will be valued);
- Previous experience in customer service (preferred);
- Excellent communication abilities;
- Fluency in Portuguese and English (written and spoken, with the ability to hold a fluent conversation) (mandatory);
- Proficiency in computer tools and social media platforms;
- Availability to work with performance-based objectives;
- Proactive and flexible attitude;
- Hybrid position, with offices located in Faro, Algarve;
Why choose us?
At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:
- Worldwide experience – diversity of 150 different nationalities.
- Career development opportunities full of national and international challenges.
- Wide range of training programmes to enhance your skills.
- Wellbeing initiatives, including flexible working conditions.
- Team member recognition programmes, including Memorable Dates.
- Ability to make a difference through our sustainability programme and volunteering initiatives.
- Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.
